retail banking
Banks are copping flak for shutting branches, but in a cold, hard business sense they could be closing more of them, Gareth Vaughan argues
26th Sep 16, 5:01am
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Banks are copping flak for shutting branches, but in a cold, hard business sense they could be closing more of them, Gareth Vaughan argues
Craig Herbison, BNZ's director of retail and marketing, leaving the bank after five years
19th Sep 16, 10:48am
Craig Herbison, BNZ's director of retail and marketing, leaving the bank after five years
Westpac swoops on BNZ's Air NZ airpoints gig, BNZ promises new loyalty programme with more flexibility and choice
20th Mar 15, 9:28am
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Westpac swoops on BNZ's Air NZ airpoints gig, BNZ promises new loyalty programme with more flexibility and choice
ANZ NZ CEO David Hisco takes on ANZ Group role as global head of retail banking
16th Feb 15, 2:06pm
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ANZ NZ CEO David Hisco takes on ANZ Group role as global head of retail banking
KPMG says retail banking approaching 'e-book moment', describes bitcoin as 'the internet of money'
22nd Jan 15, 5:15pm
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KPMG says retail banking approaching 'e-book moment', describes bitcoin as 'the internet of money'
International report on retail banking innovation highlights big data opportunities
31st Oct 14, 4:00pm
International report on retail banking innovation highlights big data opportunities
ANZ NZ says staff requests, earthquake concerns among reasons behind lower than pledged post-National Bank branch numbers
8th May 14, 9:55pm
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ANZ NZ says staff requests, earthquake concerns among reasons behind lower than pledged post-National Bank branch numbers
PwC lists 6 things banks must do to succeed in the digital era, sees branch foot traffic falling 25% in 3 years
29th Apr 14, 7:00am
PwC lists 6 things banks must do to succeed in the digital era, sees branch foot traffic falling 25% in 3 years
BNZ retail director Andy Symons sees potential for mobile app comparison subscription services for retail customers and SMEs
21st Mar 14, 4:09pm
BNZ retail director Andy Symons sees potential for mobile app comparison subscription services for retail customers and SMEs
ANZ unveils new look 'gimmick free' Queen Street branch, putting emphasis on expert bankers and technology
20th Mar 14, 5:13pm
ANZ unveils new look 'gimmick free' Queen Street branch, putting emphasis on expert bankers and technology
Major retail banks pushing electronic banking at regular customers to free up staff time and branches for rich customers, Lafferty Group says
31st Jan 14, 1:16pm
Major retail banks pushing electronic banking at regular customers to free up staff time and branches for rich customers, Lafferty Group says
ANZ NZ more than halves its retail and business banking products in $382 mln 'simplification strategy'
4th Nov 13, 3:41pm
ANZ NZ more than halves its retail and business banking products in $382 mln 'simplification strategy'
Global retail banking innovation survey highlights development of mobile only banks
23rd Oct 13, 5:16pm
Global retail banking innovation survey highlights development of mobile only banks
BNZ to introduce voice biometrics and open speech navigation technology to call centres
14th Aug 13, 10:34am
BNZ to introduce voice biometrics and open speech navigation technology to call centres
Opinion: Why banks need to be more customer centric tailoring services for individuals with add-ons like insurance and airline industries do
31st Jan 13, 4:13pm
Opinion: Why banks need to be more customer centric tailoring services for individuals with add-ons like insurance and airline industries do
NZ Post shake-up may see reduction in number of Kiwibank branches with more electronic self service kiosks coming
30th Jan 13, 4:17pm
NZ Post shake-up may see reduction in number of Kiwibank branches with more electronic self service kiosks coming
Westpac goes with community centre themes for new look branches including Queen Street's 'foreshore' branch
7th Nov 12, 4:17pm
Westpac goes with community centre themes for new look branches including Queen Street's 'foreshore' branch
Ian Blair succeeding Gai McGrath as Westpac NZ's head of retail banking with Mark Fitz-Gerald new head of business banking
5th Nov 12, 11:31am
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Ian Blair succeeding Gai McGrath as Westpac NZ's head of retail banking with Mark Fitz-Gerald new head of business banking
How BNZ gets tips for its banking 'stores' from retailers such as Gap and Michael Hill in order to try and stay ahead of the competition
23rd Oct 12, 4:54pm
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How BNZ gets tips for its banking 'stores' from retailers such as Gap and Michael Hill in order to try and stay ahead of the competition
How the Co-operative Bank wants to be as big as Kiwibank by attracting customers with a caring attitude
17th Oct 12, 4:06pm
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How the Co-operative Bank wants to be as big as Kiwibank by attracting customers with a caring attitude
ANZ NZ says it's trialing and/or rolling out several of the technology innovations just unveiled by its parent in Australia
8th Oct 12, 4:12pm
ANZ NZ says it's trialing and/or rolling out several of the technology innovations just unveiled by its parent in Australia
Will bank branches go the way of the dinosaur or are they becoming a driver of buying decisions, financial playgrounds and spas?
26th Jul 12, 5:02pm
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Will bank branches go the way of the dinosaur or are they becoming a driver of buying decisions, financial playgrounds and spas?
Gaining customers' transactional banking business and using information from this is the key to successful retail banking, says E&Y banking expert
17th Jul 12, 4:44pm
Gaining customers' transactional banking business and using information from this is the key to successful retail banking, says E&Y banking expert
Although only 5% of customer transactions are now done through its branches, ASB says branch network will always be 'integral' to retail service
4th Jul 12, 4:01pm
Although only 5% of customer transactions are now done through its branches, ASB says branch network will always be 'integral' to retail service
Banks need to 'reconfigure business models around customer needs' to regain some control of the relationship with customers who are becoming more assertive
3rd Jul 12, 3:02pm
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Banks need to 'reconfigure business models around customer needs' to regain some control of the relationship with customers who are becoming more assertive