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Westpac NZ problems with computer systems now resolved
Westpac NZ said its computer systems for internet banking, phone banking and Automatic Teller Machines (ATMs) went down between midnight and about 6 am this morning after a software upgrade went wrong.
Customers were unable to access their accounts or cash over this period, Westpac spokesman Craig Dowling told RadioLive.
"It was around midnight and it was something that was thought to be routine, a little upgrade going through the system, and it had some concequences that were unforseen, and there was some disruption for our customers that we're very sorry about," Dowling said.
"Everything flipped back on about 6 o'clock," he said.
Westpac said it would compensate customers any fees they were charged for having to use another bank's ATM machines.
Automatic payments, wage payments and bill payments went through without any problems, Dowling said, adding the only problems were with the 'front end' of the computer system, rather than the back end where regular transactions were processed.
Yes, when they tried to
Yes, when they tried to factor in a new rate cut, it all went to pieces. That damn "excessive profit' warning light come up again.
Should serve as a useful
Should serve as a useful warning as to what happens when the banks shut their doors!
Raf - eh what?
Raf - eh what?
"Westpac said it would compensate
"Westpac said it would compensate customers any fees they were charged for having to use another bank's ATM machines."
This reminds me of a Chris Rock quote:
"Why is it legal for ATMs to be open 24hrs? Have you ever taken out $300 at 3am for something positive?"
"It took until the awful
"It took until the awful winter of 1932-'33 for the general depression to fully infect the banking system, and cause over 7,000 banks to fail. But Roosevelt's cure "” deposit insurance and a temporary bank holiday to sort out good banks from bad "” quickly got the financial system up and running again. Today, the banking mess is still dragging down the real economy, with no effective cure in sight."
http://www.iht.com/articles/2009/03/12/opinion/edkuttner.php
"The Treasury is conducting "stress tests" of banks to determine their health - a process Romer compared to the "bank holiday" that President Franklin D. Roosevelt declared during the Depression, ordering banks closed so their books could be checked and then closing 10 percent of them."
http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2009/03/10/MN7H16C108.DTL
"Nation Bank, which went on a bank holiday on December 22, 2008, was one of the many small banks nationwide that closed down amid a financial crisis among rural banks triggered by the collapse of the Legacy Group."
http://newsinfo.inquirer.net/breakingnews/regions/view/20090214-189333/C...
Not the nice sort of bank holiday.
Yeah, I can see it
Yeah, I can see it now:
"Grandad, can you tell us a story about the Despression of 2009?"
"Oh, we had it rough in those days, let me tell you. Why, one time I couldn't use an ATM machine for a whole six hours! You kids don't know how lucky you are, with your new fandangled technology and so forth..."
“It was around midnight and
"It was around midnight and it was something that was thought to be routine, a little upgrade going through the system, ......"
An Administrators nightmare lol
" "Everything flipped back on about 6 o'clock," he said. "
I dont have a high opinion of my industr..They run updates in th middle of the night...and 6 hrs...on systems that size.... I would give him a bonus..hes done well.
Like everything, sometimes things dont quite go as planned.
What does worry me with electronic banking, data bases etc is if a major disaster happens...and no hard copy /systems to place to keep a skeleton system running. There is a very strong mentality in todays modern world that it cant happen...
He who makes a backup laughs last