bank customer satisfaction
Co-operative Bank, TSB top, Westpac bottom in Consumer NZ satisfaction survey
Co-op Bank No. 1, People's Choice gong for TSB, Kiwibank customers experiencing problems, ANZ customers least satisfied with value for money, Westpac dead last in consumer satisfaction survey
18th Apr 22, 8:45am
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Co-op Bank No. 1, People's Choice gong for TSB, Kiwibank customers experiencing problems, ANZ customers least satisfied with value for money, Westpac dead last in consumer satisfaction survey
NZ-owned banks again top Consumer NZ's customer satisfaction survey with Westpac & ANZ bringing up the rear
13th Apr 22, 10:08am
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NZ-owned banks again top Consumer NZ's customer satisfaction survey with Westpac & ANZ bringing up the rear
ASB seeking more information after last equal placing in Consumer NZ bank customer satisfaction survey
12th Apr 18, 9:59am
ASB seeking more information after last equal placing in Consumer NZ bank customer satisfaction survey
BNZ appoints new head of retail banking & marketing who the bank's CEO says has a 'strong track record of lifting customer satisfaction'
16th Jan 17, 1:53pm
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BNZ appoints new head of retail banking & marketing who the bank's CEO says has a 'strong track record of lifting customer satisfaction'
EY consumer banking survey suggests just 48% of New Zealanders feel complete trust in their banks to keep their money safe and protect their personal information
13th Dec 16, 5:02am
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EY consumer banking survey suggests just 48% of New Zealanders feel complete trust in their banks to keep their money safe and protect their personal information
ASB customers outside Auckland more satisfied than those in Auckland
8th Jun 15, 12:01pm
ASB customers outside Auckland more satisfied than those in Auckland
TSB takes financial institution gong in Roy Morgan annual customer satisfaction awards, Kiwibank wins major bank gong
23rd Apr 15, 4:00pm
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TSB takes financial institution gong in Roy Morgan annual customer satisfaction awards, Kiwibank wins major bank gong
Few customers moving their primary banking relationship partly due to decline of personal interaction, Consumer NZ says
31st Mar 15, 5:33pm
Few customers moving their primary banking relationship partly due to decline of personal interaction, Consumer NZ says
Consumer NZ survey shows customers of NZ owned banks most satisfied
30th Mar 15, 11:44am
Consumer NZ survey shows customers of NZ owned banks most satisfied
Westpac up to 2nd among big 4 banks in Roy Morgan customer satisfaction survey, TSB again top among financial institutions
18th Dec 14, 5:00pm
Westpac up to 2nd among big 4 banks in Roy Morgan customer satisfaction survey, TSB again top among financial institutions
TSB returns to No. 1 in Roy Morgan monthly financial institution customer satisfaction survey overtaking Rabobank
7th Nov 14, 4:00pm
TSB returns to No. 1 in Roy Morgan monthly financial institution customer satisfaction survey overtaking Rabobank
ASB overtakes BNZ in Roy Morgan major bank customer satisfaction survey, still trails Kiwibank
14th Oct 14, 5:04pm
ASB overtakes BNZ in Roy Morgan major bank customer satisfaction survey, still trails Kiwibank
Rabobank comes in first in Roy Morgan's financial services sector customer satisfaction survey for 2nd straight month
15th Sep 14, 5:00am
Rabobank comes in first in Roy Morgan's financial services sector customer satisfaction survey for 2nd straight month
Rural lender tops financial institution category in Roy Morgan's latest monthly customer satisfaction survey
15th Aug 14, 4:30pm
Rural lender tops financial institution category in Roy Morgan's latest monthly customer satisfaction survey
Normal service resumes in Roy Morgan monthly financial institution customer satisfaction survey
10th Jul 14, 4:11pm
Normal service resumes in Roy Morgan monthly financial institution customer satisfaction survey
The Co-operative Bank overhauls TSB to become Roy Morgan's 'Financial Institution of the Month' for April
9th Jun 14, 4:43pm
The Co-operative Bank overhauls TSB to become Roy Morgan's 'Financial Institution of the Month' for April
ANZ NZ CEO David Hisco says being ahead of major rivals in brand consideration more important than topping them in customer satisfaction
2nd May 14, 2:09pm
ANZ NZ CEO David Hisco says being ahead of major rivals in brand consideration more important than topping them in customer satisfaction
The Co-operative Bank awarded Canstar gong for most satisfied banking customers
17th Apr 14, 9:49am
The Co-operative Bank awarded Canstar gong for most satisfied banking customers
TSB Bank, Kiwibank take out Roy Morgan's February customer satisfaction awards
15th Apr 14, 9:05am
TSB Bank, Kiwibank take out Roy Morgan's February customer satisfaction awards
TSB, Kiwibank take Roy Morgan's monthly banking and finance customer satisfaction gongs again
25th Mar 14, 4:07pm
TSB, Kiwibank take Roy Morgan's monthly banking and finance customer satisfaction gongs again
Roy Morgan names Kiwibank and TSB winners in the financial services categories of its annual customer satisfaction awards
28th Feb 14, 9:42am
Roy Morgan names Kiwibank and TSB winners in the financial services categories of its annual customer satisfaction awards
Roy Morgan's latest monthly financial services sector customer satisfaction awards won by Kiwibank and TSB
21st Jan 14, 4:20pm
Roy Morgan's latest monthly financial services sector customer satisfaction awards won by Kiwibank and TSB
Roy Morgan monthly banking and finance customer satisfaction awards again go to TSB Bank and Kiwibank
12th Dec 13, 4:22pm
Roy Morgan monthly banking and finance customer satisfaction awards again go to TSB Bank and Kiwibank
Banking Ombudsman reconfirms maximum amounts of money disgruntled bank customers can be awarded, joins interpreting service
4th Dec 13, 9:21am
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Banking Ombudsman reconfirms maximum amounts of money disgruntled bank customers can be awarded, joins interpreting service