retail banking

31st Jan 14, 1:16pm
Major retail banks pushing electronic banking at regular customers to free up staff time and branches for rich customers, Lafferty Group says
Major retail banks pushing electronic banking at regular customers to free up staff time and branches for rich customers, Lafferty Group says
31st Jan 14, 1:16pm
4th Nov 13, 3:41pm
ANZ NZ more than halves its retail and business banking products in $382 mln 'simplification strategy'
ANZ NZ more than halves its retail and business banking products in $382 mln 'simplification strategy'
4th Nov 13, 3:41pm
23rd Oct 13, 5:16pm
Global retail banking innovation survey highlights development of mobile only banks
Global retail banking innovation survey highlights development of mobile only banks
23rd Oct 13, 5:16pm
14th Aug 13, 10:34am
BNZ to introduce voice biometrics and open speech navigation technology to call centres
BNZ to introduce voice biometrics and open speech navigation technology to call centres
14th Aug 13, 10:34am
31st Jan 13, 4:13pm
by Guest
Opinion: Why banks need to be more customer centric tailoring services for individuals with add-ons like insurance and airline industries do
Opinion: Why banks need to be more customer centric tailoring services for individuals with add-ons like insurance and airline industries do
31st Jan 13, 4:13pm
30th Jan 13, 4:17pm
NZ Post shake-up may see reduction in number of Kiwibank branches with more electronic self service kiosks coming
NZ Post shake-up may see reduction in number of Kiwibank branches with more electronic self service kiosks coming
30th Jan 13, 4:17pm
7th Nov 12, 4:17pm
Westpac goes with community centre themes for new look branches including Queen Street's 'foreshore' branch
Westpac goes with community centre themes for new look branches including Queen Street's 'foreshore' branch
7th Nov 12, 4:17pm
5th Nov 12, 11:31am
Ian Blair succeeding Gai McGrath as Westpac NZ's head of retail banking with Mark Fitz-Gerald new head of business banking
Ian Blair succeeding Gai McGrath as Westpac NZ's head of retail banking with Mark Fitz-Gerald new head of business banking
5th Nov 12, 11:31am
23rd Oct 12, 4:54pm
How BNZ gets tips for its banking 'stores' from retailers such as Gap and Michael Hill in order to try and stay ahead of the competition
How BNZ gets tips for its banking 'stores' from retailers such as Gap and Michael Hill in order to try and stay ahead of the competition
23rd Oct 12, 4:54pm
17th Oct 12, 4:06pm
How the Co-operative Bank wants to be as big as Kiwibank by attracting customers with a caring attitude
How the Co-operative Bank wants to be as big as Kiwibank by attracting customers with a caring attitude
17th Oct 12, 4:06pm
8th Oct 12, 4:12pm
ANZ NZ says it's trialing and/or rolling out several of the technology innovations just unveiled by its parent in Australia
ANZ NZ says it's trialing and/or rolling out several of the technology innovations just unveiled by its parent in Australia
8th Oct 12, 4:12pm
26th Jul 12, 5:02pm
Will bank branches go the way of the dinosaur or are they becoming a driver of buying decisions, financial playgrounds and spas?
Will bank branches go the way of the dinosaur or are they becoming a driver of buying decisions, financial playgrounds and spas?
26th Jul 12, 5:02pm
17th Jul 12, 4:44pm
Gaining customers' transactional banking business and using information from this is the key to successful retail banking, says E&Y banking expert
Gaining customers' transactional banking business and using information from this is the key to successful retail banking, says E&Y banking expert
17th Jul 12, 4:44pm
4th Jul 12, 4:01pm
Although only 5% of customer transactions are now done through its branches, ASB says branch network will always be 'integral' to retail service
Although only 5% of customer transactions are now done through its branches, ASB says branch network will always be 'integral' to retail service
4th Jul 12, 4:01pm
3rd Jul 12, 3:02pm
Banks need to 'reconfigure business models around customer needs' to regain some control of the relationship with customers who are becoming more assertive
Banks need to 'reconfigure business models around customer needs' to regain some control of the relationship with customers who are becoming more assertive
3rd Jul 12, 3:02pm
18th Jan 11, 4:39pm
Ex-CBS Canterbury CEO Bryan Inch walks away from role as head of retail for the proposed 'Heartland Bank'
Ex-CBS Canterbury CEO Bryan Inch walks away from role as head of retail for the proposed 'Heartland Bank'
18th Jan 11, 4:39pm

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