bank customers
RBNZ says higher operating costs a bigger competition challenge for small banks than regulatory capital settings
24th Apr 24, 12:18pm
1
RBNZ says higher operating costs a bigger competition challenge for small banks than regulatory capital settings
[updated]
Bank lobby group to 'investigate' a voluntary reimbursement scheme for their customers who become scam victims, throws down the gauntlet to the Government for help with Anti-Scam Centre
15th Apr 24, 11:39am
19
Bank lobby group to 'investigate' a voluntary reimbursement scheme for their customers who become scam victims, throws down the gauntlet to the Government for help with Anti-Scam Centre
[updated]
Boosting small banks' capital, speeding up open banking & improved bank switching among Commerce Commission recommendations to boost bank competition
21st Mar 24, 8:41am
33
Boosting small banks' capital, speeding up open banking & improved bank switching among Commerce Commission recommendations to boost bank competition
Australian consumer groups pushing hard as government develops scam regulatory framework
13th Feb 24, 1:58pm
2
Australian consumer groups pushing hard as government develops scam regulatory framework
As Fraud Awareness Week launches, MBIE says scammers are targeting everyone across NZ, but especially those with savings or investments looking to earn a little bit more from their money
13th Nov 23, 1:00am
5
As Fraud Awareness Week launches, MBIE says scammers are targeting everyone across NZ, but especially those with savings or investments looking to earn a little bit more from their money
[updated]
Show me the (scammed) money: Banking Ombudsman says complaints from scammed New Zealanders show they lost on average $57,000
19th Sep 23, 2:08pm
9
Show me the (scammed) money: Banking Ombudsman says complaints from scammed New Zealanders show they lost on average $57,000
[updated]
ASB appeals class action lawsuit asking the bank to repay interest payments made by hundreds of thousands of customers between 2015 and 2019
12th Jul 23, 11:21am
5
ASB appeals class action lawsuit asking the bank to repay interest payments made by hundreds of thousands of customers between 2015 and 2019
Rebecca Stevenson says as a customer, TSB feels like a small bank stuck in a hard place
8th Jul 23, 9:09am
37
Rebecca Stevenson says as a customer, TSB feels like a small bank stuck in a hard place
TSB seeks new CEO to support vision of being 'the easiest bank to deal with' who is 'culturally aligned' with its community values
1st Jul 23, 9:16am
5
TSB seeks new CEO to support vision of being 'the easiest bank to deal with' who is 'culturally aligned' with its community values
'It doesn't mean we hate you': Commerce Commission Chairman John Small on banking, market studies and why he joined the competition watchdog
26th Jun 23, 10:00am
17
'It doesn't mean we hate you': Commerce Commission Chairman John Small on banking, market studies and why he joined the competition watchdog
National Australia Bank CEO reveals the scale of the challenge major financial institutions are facing from cyberattacks
20th Oct 22, 1:09pm
2
National Australia Bank CEO reveals the scale of the challenge major financial institutions are facing from cyberattacks
[updated]
FMA says NZ banks have paid $109m to 952k customers in compensation for 266 problems
6th Oct 22, 9:57am
FMA says NZ banks have paid $109m to 952k customers in compensation for 266 problems
Co-operative Bank to contact customers about potential remediation for credit contracts & consumer finance law issues later this year
1st Jul 22, 2:56pm
Co-operative Bank to contact customers about potential remediation for credit contracts & consumer finance law issues later this year
Co-op Bank No. 1, People's Choice gong for TSB, Kiwibank customers experiencing problems, ANZ customers least satisfied with value for money, Westpac dead last in consumer satisfaction survey
18th Apr 22, 8:45am
5
Co-op Bank No. 1, People's Choice gong for TSB, Kiwibank customers experiencing problems, ANZ customers least satisfied with value for money, Westpac dead last in consumer satisfaction survey
Complaints from bank customers drop in the final quarter of 2021 year-on-year despite CCCFA changes
1st Apr 22, 12:57pm
1
Complaints from bank customers drop in the final quarter of 2021 year-on-year despite CCCFA changes
ANZ NZ, ASB, BNZ and Westpac NZ set to post record combined annual profit as the Reserve Bank talks up reduced levels of market concentration
6th Nov 21, 9:45am
15
ANZ NZ, ASB, BNZ and Westpac NZ set to post record combined annual profit as the Reserve Bank talks up reduced levels of market concentration
Class action filed against ANZ and ASB alleging they failed to refund some 150k customers millions of dollars they weren't allowed to take or keep
29th Sep 21, 2:52pm
3
Class action filed against ANZ and ASB alleging they failed to refund some 150k customers millions of dollars they weren't allowed to take or keep
Banking Ombudsman Nicola Sladden says new whistle-blowing service offers bank staff 'a safe and independent channel to sing out and raise concerns'
3rd Mar 21, 3:28pm
2
Banking Ombudsman Nicola Sladden says new whistle-blowing service offers bank staff 'a safe and independent channel to sing out and raise concerns'
Bank lobby group won't comment on the 'hypothetical question' of whether it would welcome the opportunity for the RBNZ's bank capital proposals to be appealed on their merits
17th Sep 19, 7:35am
1
Bank lobby group won't comment on the 'hypothetical question' of whether it would welcome the opportunity for the RBNZ's bank capital proposals to be appealed on their merits
Banks have had to remove incentives linked to sales and are being told to ensure good outcomes for all customers. Here, ANZ, BNZ and Westpac's CEOs talk about how this is progressing
13th May 19, 2:11pm
Banks have had to remove incentives linked to sales and are being told to ensure good outcomes for all customers. Here, ANZ, BNZ and Westpac's CEOs talk about how this is progressing
FMA director of regulation Liam Mason details the type of bank pay incentives the regulator would like to see rewarded, says incentives linked to sales should go completely
15th Nov 18, 1:00pm
10
FMA director of regulation Liam Mason details the type of bank pay incentives the regulator would like to see rewarded, says incentives linked to sales should go completely
What was in and what was out of the FMA & RBNZ's bank conduct and culture report and why
5th Nov 18, 2:01pm
1
What was in and what was out of the FMA & RBNZ's bank conduct and culture report and why
FMA & RBNZ report concludes bank conduct & culture problems not widespread in NZ, but highlights a culture of banks acting in their own, not customers', interests
5th Nov 18, 2:00pm
30
FMA & RBNZ report concludes bank conduct & culture problems not widespread in NZ, but highlights a culture of banks acting in their own, not customers', interests
Bank terms and conditions are where it is most obvious that your deal with them is not an equal balanced arrangement, even if it is in plain language
25th Sep 18, 3:34pm
38
Bank terms and conditions are where it is most obvious that your deal with them is not an equal balanced arrangement, even if it is in plain language
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
27th Jul 18, 4:04pm
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons