Deborah Battell

3 Aug 15, 11:02am
Outgoing Banking Ombudsman says banks should 'better serve & protect those who technology is leaving behind'
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30 May 15, 7:02am
Reverse mortgages, or equity release loans; Socially responsible finance for senior citizens, or risky for borrowers and their bank lenders?
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12 Feb 15, 5:34pm
Banks toughening rules around making early withdrawals from term deposits
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20 Jan 15, 6:00am
What happened while we were away: ASB coughs up; Deflation seen; Gong for RBNZ; Trade Me buys into Harmoney and more
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20 Oct 14, 5:00am
NZ Bankers' Association says Government run public awareness campaign on AML would be useful
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16 Oct 14, 8:15am
Banking Ombudsman sees big rise in AML, KiwiSaver cases as annual payouts to bank customers drop 40%
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8 Sep 14, 5:00am
Banking Ombudsman calls for special treatment for payday lending and loan sharking in Responsible Lending Code
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27 Aug 14, 11:46am
Banking Ombudsman warns investors to check with their bank before selling properties to release capital
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1 May 14, 4:30pm
Impact from anti-money laundering legislation, bank fees class action, and RBNZ LVR restrictions felt in growth of bank customer complaints
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17 Apr 14, 4:20pm
Payments NZ mulls making data on the volume of customers changing banks public as ING Direct lobbies for UK type switching system in Australia
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11 Feb 14, 4:20pm
Banking Ombudsman says enquiries and complaints rose 10% in first half-year but disputes fell 27%
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4 Dec 13, 9:21am
Banking Ombudsman reconfirms maximum amounts of money disgruntled bank customers can be awarded, joins interpreting service
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16 Oct 13, 11:45am
Banking Ombudsman annual report shows big jump in enquiries from Kiwibank customers, ANZ resolving all merger related queries internally
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2 Oct 13, 9:54am
Banking Ombudsman expects an increase in disputes between banks and their customers as LVR restrictions begin
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2 Sep 13, 9:31am
Banking Ombudsman issues guide on guaranteeing another person's debt
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1 Jul 13, 9:43am
NZ's anti-money laundering laws now in effect with banks expected to pry more into customer identity and account activity
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6 Jun 13, 4:05pm
Banking Ombudsman says enquiries about banks up 14% in 1st nine months of year
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8 Nov 12, 4:38pm
Banking Ombudsman tells customers to do their homework, banks to be better teachers as complaints remain at historical highs
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16 Oct 12, 4:23pm
Banking Ombudsman turning attention to internet and mobile banking as overseas evidence shows rising complaint levels in new banking areas
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16 Oct 12, 4:14pm
Fed Farmers says farmers must take personal responsibility over bank deals gone sour; Banking Ombudsman says heavily indebted farmers reluctant to make waves with their banks
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