Tali Williams
Government's proposed conduct licensing regime for financial service providers will make them accountable for sales to consumers by contracted intermediaries & ban target-based sales incentives
25th Sep 19, 12:30pm
24
Government's proposed conduct licensing regime for financial service providers will make them accountable for sales to consumers by contracted intermediaries & ban target-based sales incentives
Sales or profit incentives need to go for banks' top dogs - not just frontline retail staff - says head of Aussie royal commission
4th Oct 18, 4:00pm
5
Sales or profit incentives need to go for banks' top dogs - not just frontline retail staff - says head of Aussie royal commission
More than 100 jobs on the line as BNZ restructures its branch network, First Union says. Bank says 'change proposals' are being discussed
17th Oct 17, 10:30am
11
More than 100 jobs on the line as BNZ restructures its branch network, First Union says. Bank says 'change proposals' are being discussed
Less 'would you like fries with that' and more 'needs-based conversations' expected from ANZ staff, as bank changes its remuneration structure
16th Jun 17, 12:04pm
8
Less 'would you like fries with that' and more 'needs-based conversations' expected from ANZ staff, as bank changes its remuneration structure
Bank workers union offers to work alongside ANZ NZ, ASB, BNZ & Westpac NZ to implement culture change to a customer service first approach from a sales first approach in retail banking
27th Apr 17, 10:47am
Bank workers union offers to work alongside ANZ NZ, ASB, BNZ & Westpac NZ to implement culture change to a customer service first approach from a sales first approach in retail banking