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Travel insurance: When a cyclone forces changes to your travel plans

Posted in News

By John Grant

The recent cyclones that have hit Fiji and the Solomon Islands raise hard questions about how travel insurance works in such disasters.

The key questions are;

  1. Once my travel has commenced, will reimbursement apply if the trip is curtailed or additional costs are incurred?
  2. If trip has not yet commenced and is canceled will reimbursement for loss of deposits apply?
  3. If I disregard advice not to go, can a claim for additional costs be made?

As always there are plenty of ifs-and-buts. However, in general terms travel insurance is designed to reimburse you for unexpected losses arising from an unforeseen event.

Therefore provided the event was unexpected at the time you purchased the policy there is every likelihood you will be able to claim.

There are many travellers currently in countries hit by cyclones and earthquakes and their holiday plans are bound to have been significantly disrupted.

Craig Morrison, the chief executive of Southern Cross Travel had this advice for anyone travelling with one of their policies in relation to the Fiji cyclone.

  1. If the Travel Policy was purchased prior to Saturday 13th March 2010, and travel is planned within five days from this date, there is provision to claim under Section 2 of the policy, Cancellation or Changes to Planned Journey. As the cyclone was first advised on 13 March, then for those who purchased their insurance after that date, there is no cover as the event is not considered to be Unexpected under the policy.
  2. For those who had travel booked between now and 18 March then a claim for reimbursement for loss of deposits and other cancellation charges should apply. The end-date of 18 March is reviewed daily by Southern Cross taking into account current conditions.

If  your cover was issued by another provider, or you are in another travel-disrupted region, then there is every chance that similar policy conditions apply.

In recent weeks we have seen major events happen around the world causing disruption to the travel plans of many people. In most instances those who had taken out a policy before the event happened, whether travel had commenced or not, would be entitled to claim under the Cancellation section of the policy.

We welcome your help to improve our coverage of this issue. Any examples or experiences to relate? Any links to other news, data or research to shed more light on this? Any insight or views on what might happen next or what should happen next? Any errors to correct?

We welcome your comments below. If you are not already registered, please register to comment in the box on the right or click on the "'Register" link at the bottom of the comments. Remember we welcome robust, respectful and insightful debate. We don't welcome abusive or defamatory comments and will de-register those repeatedly making these comments.

7 Comments

I was recently disappointed to

I was recently disappointed to find out that your statement about being covered in general for unforeseen events does not apply in all cases. My current view is that insurance companies go out of their way to avoid payment. I had a close relative living abroad who was given a few months notice of his passing. Travel was booked and insurance paid for to go and see him in ten days time. 24 hours later we had a phone call to say that his condition had worsened and that he had 2- 3 days left. Tragic news. When we approached the insurance company to claim on the basis of a unforeseen event, they used the excuse that it was a pre informed condition and therefore they would not pay out. Over $1000 flushed. To make things a little harder, we were unable to move the tickets dates or transfer them to others to travel at the later date. All this happened over a 48 hours period. I say shame on the company, "Sure Travel" through Grab a Seat. It makes you wonder what insurance is for.

ergo - after several instances

ergo - after several instances over several years of the sort that you describe (including one involving the death of my father) I have come to the conclusion that insurance companies will simply not pay out when travel has to be re-timed due to death/illness (unless perhaps extreme circumstances - someone being hit by a car perhaps). Thus if its an older person, who, for example, dies of a heart attack, the insurance company will use the fact that the individual was prescribed asprin or statins as the basis for saying they had an 'existing condition' - despite the fact that these drugs are now almost routinely prescribed to the over 60s whether or not they have any clear symptoms of circulatory disease. They routinely hide behind either 'non-disclosure' or 'pre-existing condition clauses'.

I long ago came to the conclusion that any travel insurance package I have is simply there so I can make a claim against anything I lose/have stolen on my trip and for overseas health care. I regard the policies as almost worthless in terms of cancellation/postponment due to the demise etc of others.

Consequently we go for the cheapest annual travel insurance which provides for the cover we will actually recieve - not for cover they SAY we will recieve (but dont have a cat in hells chance of getting).

ergo99, <blockquote> It makes you

ergo99,

It makes you wonder what insurance is for.

That is simple. It is there so insurance companies can make money.

I recently had to miss

I recently had to miss of my flight due to unforeseen circumstances, however was unable to claim anything due to an exclusion.

Once my mum advised them of my circumstances (stuck in hong kong with no money, no phone, talked to her via gmail) they were helpful enough to send me an email advising me that they would happily extend my travel insurance immediately if i supplied them with my credit card number.

I can confirm that i will definitely not be purchasing travel insurance through southern cross again.

Southern Cross are VERY expensive.

Southern Cross are VERY expensive. And not very good it seems. Spend most of their cash on advertising it appears.

I use an annual policy from Colombus Direct (I dont see them listed in the accompanying tables). Considerably cheaper than other providers I researched (but with usual exemptions etc)

Well Travel insurance plays the

Well Travel insurance plays the major role if some natural calamity arises.Natural Calamity may be earthquakes,cyclones,high tides or anything else.In such difficult times ,Travel insurance provides us a great support to our family.However if natural calamity occurs just your trip begins,then as per the terms and conditions provided in the agreement ,they will help u.

The Federal Gov't is killin'

The Federal Gov't is killin' us. Doesn't the entire nation get that this health care reform will increase taxes for all of us and even invent brand new ones for us all?