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Trade Me to launch services search category

Posted in News

Trade Me launching services listings, posing new challenge for indebted directories group

On the block directories business Yellow Pages Group faces new competition with Trade Me launching a services category later this month targeting small business advertisers and consumers wanting to search for service providers.

Auction website Trade Me says its services section will be a place where small businesses can "cost-effectively" advertise their services.

"On the consumer side, Kiwis will be able to search for local businesses, as well as deliver and review the businesses’ feedback," Trade Me says.

Trade Me's move comes as Yellow Pages, whose falling earnings have breached its banking covenants, has been put up for sale by its banks including BNZ, ANZ and Westpac who are owed about NZ$1.7 billion and could recover only about 50 cents in the dollar.

Trade Me says it will work with services focused website NoCowboys to build listings in the services category, as well as working on a range of other activities with Trade Me, including a role as the exclusive third party reseller for the category.

We welcome your help to improve our coverage of this issue. Any examples or experiences to relate? Any links to other news, data or research to shed more light on this? Any insight or views on what might happen next or what should happen next? Any errors to correct?

We welcome your comments below. If you are not already registered, please register to comment in the box on the right or click on the "'Register" link at the bottom of the comments. Remember we welcome robust, respectful and insightful debate. We don't welcome abusive or defamatory comments and will de-register those repeatedly making these comments.

31 Comments

Yellow pages is not great now

Yellow pages is not great now and its only going to get worse.

Not only have you got global players like Google with its Google places service, which is already handy - I know of at least 1 very large, high profile - well funded NZ business who is seriously looking at launching its own listings service in direct competition .

Yet yellow, stll wallows will an ineffective online presence and the cheapest screen raisers (ie the books) you can find.

Yellow's website may not be

Yellow's website may not be the best to look at but it works - this has been the best online option i could find returning me with paying customers with a minimum spend - there may be many online business directories but ultimately it comes down to who can bring your business paying customers - yellow does that for me.

I put my Yellow Pages Books

I put my Yellow Pages Books straight in the recycling bin,   they are of no use to me and it sort of annoys me they can just dump them in my mailbox because the want to.     I would love to know the stats of people who put them straight in the bin,  but because they got them, yellow claim they are customers. 

Where i used to work,  we used to have pallets must be 100's to a pallet  of them sitting around till we dumped them as somehow there was one for every phone line.   Perhaps out of a pallet a few people took them for screen raisers or even for the book,  but 95% of them went to the dump 

Do you mean that company is

Do you mean that company is Trademe? about to launch  a listing service? 

  Yet another services

 

Yet another services directory and rating website ..... mytradesman.co.nz, builderscrack.co.nz, overthefence.co.nz, tradeexperts.co.nz etc.......crowded marketplace especially for a small market like NZ. And then theirs the pure online directory services.....

Yellow pages in it's current online form is gone-burger unless they have a radical redesign and 'intelligent' features.  They do have the advantage that they have a massive database of business already. Will it be able to pay off their debt commitments. Unlikey as pricing structure will have to compete with ever increasing competition.

It won't be long before there is a social networking type shake up that wipes most of them out. I hope they've all taken note of what's been taking place in Oz, UK, US, Canada etc... legal action with regard defamatory opinions and businesses disadvantaged because of anticompetitive reviews and ratings spam.

   I say,"go trade me",

 

 I say,"go trade me", awesome, they will be alot cheaper and ultimately a damn sight more effective.Why, because they already have a massive secure audience of potential users now.

Wouldn't want to be in the yellow pages bankers offices when they see this,$1.7billion of debt, oh dear, big losses for BNZ,ANZ and Westpac.

GO  Trademe.

Yellow.co.nz has been an

Yellow.co.nz has been an incredible advertising option for my small business, they are cheap in relation to other traditional media options i have tried in the past particularily with the ROI I have seen back from it.  I am a bit peeved at Trademe starting up as it is just another place to spend my money...I would be far happier if it was just Yellow then at least I know I am on the largest online directory in NZ and my investment would go further as my ad would be seen by more people.  All I have seen fromthe Tradem regime is them secure high traffic and then hike up their prices when people are hookd.

 Yellow has been around for

 Yellow has been around for ever and are the right people to do the right job online as their core business has always been about providing leads to businesses.  This is something they know alot about and have proven to me as a user and advertiser time and time again.  I track where my business comes from so i know I am spending in the right places, I am getting on average more jobs from Yellow.co.nz than I get from word of mouth...now that works for me.  I am not down with change for the sake of it - yellow is easy to use and easy to advertise on. 

This is very serious for

This is very serious for Yellow Pages. Why? Well it has been said 90% of their revenue comes from print and this is declining some suggest somewhere between 15-30% per directory book per year (say an average of  20% per book, year on year, despite price increases).

It's a global thing, not just an Australasian or New Zealand issue despite what has been said about in the media about the management of the local operation. The 10% of the revenue that comes from the allegedly troubled online side needs to be able to quickly grow and absorb this revenue leaving the print side, otherwise it will look for a new online home, elsewhere.

Therein is the problem for Yellow, "TradeMe" (aka Fairfax in drag) has the clout, expertise, leverage & is NZ's favourite site for web traffic to crush Yellows online representation and capture "significant" revenue ($20-30+ million may leave Yellow pa). Given what TradeMe have also done with cars, jobs, property, social networking it would seem suggestive to Yellow that things are "not looking rosy" now and ahead and the banks are dreaming if they hope to recover anything even remotely close to $800M from a buyer that has done their homework.

The heavily challenged lady has not sung yet Yellow, but she is out the back tuning her voice.

Thats why telecom got rid of

Thats why telecom got rid of it in the first place. 

Correct me if I am wrong here

Correct me if I am wrong here but I believe Fairfax borrowed some $800 million to fund its trademe purchase, now this looks like they are trying to spread there wings away from there core business in some hope of repaying there own massive interest bills

Good on trademe for coming up

Good on trademe for coming up with the idea and good luck to them - I dislike No Cowboys so that has put me off with having my business listed there at a paying fee.  At the end of the day it is yet another site I have to spend money on and money don't grown on trees and at least I know with Yellow I can track what I get and it's great value for money for me & my Business.  So what about their financial position - the banks are owed so much cause Telecom sold them for too much and the owners must have borrowed heaps against it.  Remember this was all pre the recession aswell.  I'm still a firm believer and user of yellow. 

Yeah. I worked at Yellow in

Yeah. I worked at Yellow in their online dept for a year or so and despite my honest attempts with those advertisers I befriended who my own inside research suggested did the best out of their spend, NONE OF THEM ever said some of the supporting things mentioned above... It's fishy. Could it be that newly indoctrinated Yellow people themselves are writing some of these (SME, Robert, NZGirl, Anonymous)?

Yes definitley, painfully

Yes definitley, painfully obvious!

nocowboys - you have got to

nocowboys - you have got to be kidding me. They charge you to reply to random reviews - extornsion. WTF are trade me thinking? There are other review sites that actually deliver work - I use builderscrack, but I'm sure there are others (and I'm a builder - not from yellow idealumski)... Tim

I expect this

I expect this "TradeMe-Yellow" site to be BIG and fast! From nothing TradeMe now have in the following add-on ventures to their main auction business: 58,863 cars, 103,671 properties, 7,823 jobs, 15,000 in Findsomeone etc. NoCcowboys may be used just to start things off...they will morph into their own business flavour I would expect, doing things much better (and more cheaply!) than Yellow Online from Yellow Pages, which is so hard to use & understand and damm expensive to boot! Maybe they'll make it cheap like $10/month & the site will be flooded with 100,000's of business listings within 3 months, this could put a large hole in Yellow very quickly.     

Not sure why trademe chose to

Not sure why trademe chose to work with nocowboys who themselves are the biggest bunch of cowboys. They accept reviews that my competitors write, and then try to charge me! I guess their decisions are now being made from Australia.

I will continue to support Yellow Pages as I actually get calls, despite the fact that their advertising is expensive. I will also continue to use Builderscrack, as they only accept reviews from people who have used my services, and provide me with a lot of work.

 

I agree i have clients that

I agree i have clients that are on No Cowboys that write there on reviews, No Cowboys to me is just a money making scam. 

I say AWESOME to trade me,

I say AWESOME to trade me, fantastic idea and I hope it goes really well.  Also it's pretty obvious who on this blog still works for Yellow....SME, Robert, NZGirl, Anonymous LOL  With Anonymous comments it's obvious that person still work at Yellow.."ROI"....etc

... and I guess you work for

... and I guess you work for Nocowboys (who are the leaders in fake reviews)  Anew?

Haha no, I am not in

Haha no, I am not in advertising anymore but I did work for Yellow Pages once. 

Re: Autoguy "Correct me if I

Re: Autoguy "Correct me if I am wrong here but I believe Fairfax borrowed some $800 million to fund its trademe purchase, now this looks like they are trying to spread there wings away from there core business in some hope of repaying there own massive interest bills"

Autoguy, Fairfax for the financial year ended 28 June 2009 reported annual revenue of A$2.6 billion. Fairfax has NET assets of A$5 billion and has a market capitalization of A$3.2 billion. 

Trade Me has already diversified along time back from their core auction focus into cars, jobs, people, housses etc. They are constantly on the lookout (by trolling through existing classifieds etc) for new new opportunities. They have a long list of market opportunities still to tackle and this Trade Me business directory is a wonderful opportunity for them with or without No Cowboys, I personally think they don't need them and should go it alone. This is a big risk to somebody over this, but it is not a risk to Trade Me/Fairfax. They may make it free to list for a few months which might be the worst possible outcome for the incumbent. 

I've worked in the directory

I've worked in the directory business both overseas and New Zealand for many years. Yellow Pages New Zealand itself is definitely struggling. It's interesting after the financial news the CFO resigns immediately and the CEO denies any allegations of it being because of the huge financial crisis. The CIO has just resigned and they haven't until just recently managed to get a Sales Director (on contract for 6 months) as many times they have been close to recruiting - but nobody has wanted the position for at least 2 years!  Finda who is part of Yellow Pages deliberately sells against its yellow online counterpart and it's reps try to hide the fact they are part of yellow pages. This in itself misleads customers. Reps in the online department have been misleading the customer also quoting banners at 3 times the price on the standard rate card!  At a recent sales conference the CEO tries to squash rumours about the financial situation - Also announced that they want to be the best places to work in 2 years (um surely they aren't aware of the internal crisis??).  All staff were required to fill out a survey a week or two later??  The CEO has taken a day off today as staff will be told next week who has bought yellow Pages. (again like most things with yellow pages - kept in the dark) I'm sure you will find many PG's and the like against yellow Pages that have not even made it to court. Frankly they have no idea what they are doing, which is disappointing as it was a very good business they have run it down to the ground. Unfortunately their customers will suffer and I'm one of them....  

The media reported the bids

The media reported the bids closed for the New Zealand Yellow Pages asset last week. Telstra (owner of Sensis the Australian Yellow Pages asset and suggested "best fit" for Yellow) is understood to have done the numbers on its own, rather than mandate an adviser for Yellow, and since it baulked at the price in 2007 was reported to be somewhat cautious by the media this time.

Telstra was said to be probably squaring off against some of the region's larger private equity players, maybe including KKR, Carlyle Group, TPG, CVC, Providence Equity Partners and Pacific Equity Partners. CVC, PEP and KKR (with its joint-venture partner Seven Media).

The likely sale price has been put at around $600 million to $650m.

Yet, it is is understood that Telstra's (owner of Sensis) has decided against bidding for Yellow Pages, instead preferring to seek growth opportunities in Asia. Telstra declined to make further comment about Yellow Pages.

Phil, indicative bids were

Phil, indicative bids were due on August 24.

It is worth noting that

It is worth noting that expected Yellow Pages sales price of $600-$650 mllion is based on a multiple of six times Yellow Pages EBITDA Earound Eof about $NZ130m, which is seems to be showing movement on trend line.

In a scenario where there was an ongoing run-off from print directory revenue & a failure to capture the shifting revenue within the Yellow online products then EBITDA  could, potentially, fall 15-30 percent over just a year or so, if things were not turned around. Under such a hypothetical scenario, valuation could easily shift from $600-650 m to $450-500 m in a fairly short space of time. An interesting situation.

Whoever seems to think that

Whoever seems to think that No Cowboys charges you for reviews and jobs is extremely mistaken coming from a business advertising point of view. I myself am with No cowboys and i pay a yearly charge and that is it...no other costs..even though i dont tend to get alot of work through No Cowboys i do believe that venturing with Trade me could create alot of business for me...Trade me is a highly respected website and since i have paid a yearly fee with No cowboys, maybe my business will now get alot more interest with all the people who are currently on trade me...good on them for trying another approach to advertising!!!

I hear that "complicated"

I hear that "complicated" offers were received by last week's deadline for indicative bids in the NZ$600 mln to NZ$700 mln range...

US-based business advisory

US-based business advisory firm FTI Consulting is expected to take over the management of New Zealand's Yellow Pages group.

It is believed only three private equity buyers remain, who are in talks to buy YPG. Negotiations are said to be progressing steadily.

Consultants from FTI, who are said to have some specialist directories experience, are expected to arrive on the scene soon, but there are still questions over how YPG's employees and considerable client base will react to the new management team.

http://www.theaustralian.com.au/business/industry-sectors/fti-consulting-to-pick-up-new-zealand-yellow-pages/story-e6frg9hx-1225916745919

It's unclear [from the linked report in The Australian] what roll various tiers of NZ's Yellow Pages management would have [if any] going forward given the [now likely] taking over of day to day managerial reposnsibility on behalf of the senior debt holders.

I must agree No Cowboys are

I must agree No Cowboys are the biggest cowboys on the media block at the moment, i have heard of alot of people that write there own reviews. My Tradesman on the other hand i have heard nothing but good about.

It makes me question what the

It makes me question what the hell is fairfax doing working with No Cowboys, maybe i should join there website and review them