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retail banking

The mobile banking app 'hygiene factor'

BNZ retail director Andy Symons sees potential for mobile app comparison subscription services for retail customers and SMEs

'No lego helicopters in our new branch'

ANZ unveils new look 'gimmick free' Queen Street branch, putting emphasis on expert bankers and technology

Banks chase the 'mass affluent'

Major retail banks pushing electronic banking at regular customers to free up staff time and branches for their rich customers, Lafferty Group says

ANZ's mass product cull

ANZ NZ more than halves its retail and business banking products in $382 mln 'simplification strategy'

Kiwibank innovation highlighted

Global retail banking innovation survey highlights development of mobile only banks; Says technological disrupter 'fundamentally changing economics of banking' yet to emerge

BNZ claims NZ banking first

BNZ to introduce voice biometrics and open speech navigation technology to call centres

Personalisation, banking's future?

Chris de Wit says banks must be more customer centric tailoring services for individuals with add-ons like the insurance & airline industries

More self service coming at Kiwibank

NZ Post shake-up may see reduction in number of Kiwibank branches with more electronic self service kiosks coming

Westpac's 'technology intersection'

Westpac goes with community centre themes for new look branches including Queen Street's 'foreshore' branch

Blair Westpac NZ's new retail head

Ian Blair succeeding Gai McGrath as Westpac NZ's head of retail banking; Mark Fitz-Gerald new head of business banking