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retail banking

Westpac targeting 100k BNZ customers

Westpac swoops on BNZ's Air NZ airpoints gig, BNZ promises new loyalty programme with more flexibility and choice

New role for David Hisco

ANZ NZ CEO David Hisco takes on ANZ Group role as global head of retail banking succeeding Philip Chronican

The times they are a-changin'

KPMG says retail banking approaching 'e-book moment', describes bitcoin as 'the internet of money'

Banks told to do more with big data

International report on retail banking innovation highlights big data opportunities

ANZ has shed 800 staff since merger

ANZ NZ says staff requests, earthquake concerns among reasons behind lower than pledged post-National Bank branch numbers

Banks enter 'co-creation phase'

PwC lists 6 things banks must do to succeed in the digital era, sees branch foot traffic falling 25% in 3 years

The mobile banking app 'hygiene factor'

BNZ retail director Andy Symons sees potential for mobile app comparison subscription services for retail customers and SMEs

'No lego helicopters in our new branch'

ANZ unveils new look 'gimmick free' Queen Street branch, putting emphasis on expert bankers and technology

Banks chase the 'mass affluent'

Major retail banks pushing electronic banking at regular customers to free up staff time and branches for their rich customers, Lafferty Group says

ANZ's mass product cull

ANZ NZ more than halves its retail and business banking products in $382 mln 'simplification strategy'