By Gareth Vaughan
International management consulting firm McKinsey & Co has highlighted Westpac NZ as one of "only a few" Asia-Pacific banks to grasp how digital banking is changing the nature of bank-customer relationships.
This comes in a report entitled Digital Banking in Asia: Winning approaches in a new generation of financial services. McKinsey says its insights come directly from experience serving clients.
This is an abridged version of this article. The full version was published in our email for paying subscribers. See here for more details and how to subscribe.