How bank branches will become customer interface sales and application education centres; Branch concierges tipped with the 'misuse' of branches seen

How bank branches will become customer interface sales and application education centres; Branch concierges tipped with the 'misuse' of branches seen

By Gareth Vaughan

Bank branches are transitioning from face-to-face transaction centres to customer interface sales and application education centres with the likes of smartphones and tablets reigning supreme.

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