Banking Ombudsman

17 Oct 18, 5:00am
When a customer is conned by a fraudster & in an out of character move sends significant sums of money overseas, does a bank have any AML-CFT Act responsibilities?
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21 Sep 18, 5:00am
Banking Ombudsman Scheme working on sector-wide complaints data system as it mulls increasing the limit on customer claims to $350,000
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18 Sep 18, 5:03pm
Bank lobby group the New Zealand Bankers' Association developing an industry-wide whistleblower standard as FMA & RBNZ bank probe is labelled 'closed-door'
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27 Jul 18, 4:04pm
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
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4 May 18, 2:33pm
FMA & RBNZ tell banks the window for them to show consumers & regulators they can have full confidence in the NZ financial services industry is narrow with proactive leadership required
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19 Oct 17, 5:02am
Banking Ombudsman cases involving Kiwibank and Heartland Bank surge as cases featuring the 4 Australian owned banks drop
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21 Jun 17, 5:02am
The banking industry is seeking the public's views on its proposed new, dramatically thinned down, Code of Banking Practice. But is the new Code too vague?
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20 Oct 16, 5:02am
Low interest rate environment sees more borrowers and less savers complain to the Banking Ombudsman
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20 Oct 15, 4:02pm
Federated Farmers calls for customers to be able to take complaints over banks' commercial judgment & interest rate policies to the Banking Ombudsman
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20 Oct 15, 11:39am
Banking Ombudsman confirms borrowers with 'post-fixing dissonance' are clashing heads with their banks
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16 Oct 15, 4:02pm
Consumer NZ, Insurance and Savings Ombudsman seek increase in size of claims that can be made to dispute resolution schemes
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3 Aug 15, 11:02am
Outgoing Banking Ombudsman says banks should 'better serve & protect those who technology is leaving behind'
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30 May 15, 7:02am
Reverse mortgages, or equity release loans; Socially responsible finance for senior citizens, or risky for borrowers and their bank lenders?
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5 May 15, 4:00pm
A review of things you need to know before you go home on Tuesday; RBA cuts, Auckland house prices surge, rents sag, Govt debt falls, concrete growth slows, trucks sell well
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20 Mar 15, 12:20pm
Banking Ombudsman issues guidelines for borrowers transferring credit card debt between banks after growth in complaints
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12 Feb 15, 5:34pm
Banks toughening rules around making early withdrawals from term deposits
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20 Jan 15, 6:00am
What happened while we were away: ASB coughs up; Deflation seen; Gong for RBNZ; Trade Me buys into Harmoney and more
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20 Oct 14, 5:00am
NZ Bankers' Association says Government run public awareness campaign on AML would be useful
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16 Oct 14, 8:15am
Banking Ombudsman sees big rise in AML, KiwiSaver cases as annual payouts to bank customers drop 40%
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8 Sep 14, 5:00am
Banking Ombudsman calls for special treatment for payday lending and loan sharking in Responsible Lending Code
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