Banking Ombudsman

Banking disputes hit 10-year peak amid financial hardship pressures, according to Banking Ombudsman Scheme, while fraud and scam complaints fall 40%

Banking disputes hit 10-year peak amid financial hardship pressures, according to Banking Ombudsman Scheme, while fraud and scam complaints fall 40%

Crypto ATMs are here to stay despite their scam risks. Olena Onishchenko & Murat Ungor look at how NZ should regulate them

Crypto ATMs are here to stay despite their scam risks. Olena Onishchenko & Murat Ungor look at how NZ should regulate them

One scheme, fairer outcomes: Andrew Mitchell explains why New Zealand needs a unified financial dispute resolution system

One scheme, fairer outcomes: Andrew Mitchell explains why New Zealand needs a unified financial dispute resolution system

Drop in number of complaints made to Banking Ombudsman Scheme but wariness about scammers remains

Drop in number of complaints made to Banking Ombudsman Scheme but wariness about scammers remains

Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review

Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review

Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'

Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'

Although more borrowers may be taking an interest in break fees, this doesn't necessarily mean there'll be a spike in those breaking mortgage terms

Although more borrowers may be taking an interest in break fees, this doesn't necessarily mean there'll be a spike in those breaking mortgage terms

New Zealand banks told to come up with a reimbursement scheme for scam victims by September

New Zealand banks told to come up with a reimbursement scheme for scam victims by September

NZ banks are lagging on real-time payments and fraud protections. The Commerce Commission says it could force them to get on with it

NZ banks are lagging on real-time payments and fraud protections. The Commerce Commission says it could force them to get on with it

'Just goes to show how behind we are': NZ banks to bring in name and account number checking, remove links from texts and work together to freeze mule accounts to combat rampant scams

'Just goes to show how behind we are': NZ banks to bring in name and account number checking, remove links from texts and work together to freeze mule accounts to combat rampant scams

We have to make it harder for scammers, but the battle against fraudsters won't be won with one change: Janine Starks

We have to make it harder for scammers, but the battle against fraudsters won't be won with one change: Janine Starks

NZ banks unify on anti-scam centre, but say this UK innovation to fight fraud isn't a silver bullet

NZ banks unify on anti-scam centre, but say this UK innovation to fight fraud isn't a silver bullet

BNZ follows Aussie parent NAB and says it will no longer include hyperlinks in texts after high-profile frauds hit media

BNZ follows Aussie parent NAB and says it will no longer include hyperlinks in texts after high-profile frauds hit media

'A nerve centre to disrupt scams': what NZ can learn from Singapore as fraud and deception crimes rise 77% annually

'A nerve centre to disrupt scams': what NZ can learn from Singapore as fraud and deception crimes rise 77% annually

Big money, smart criminals: are NZ's banks and regulators doing enough to keep us safe from scammers?

Big money, smart criminals: are NZ's banks and regulators doing enough to keep us safe from scammers?