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Banking Ombudsman

Banking Ombudsman Nicola Sladden says new whistle-blowing service offers bank staff 'a safe and independent channel to sing out and raise concerns'
3rd Mar 21, 3:28pm
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Banking Ombudsman Nicola Sladden says new whistle-blowing service offers bank staff 'a safe and independent channel to sing out and raise concerns'
Banking Ombudsman website to feature dashboard providing detailed information about bank customers' complaints
12th Aug 20, 5:00am
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Banking Ombudsman website to feature dashboard providing detailed information about bank customers' complaints
With future interest rate cuts on the cards is paying a break fee to terminate your fixed term mortgage a good option?
6th Apr 19, 7:01am
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With future interest rate cuts on the cards is paying a break fee to terminate your fixed term mortgage a good option?
When a customer is conned by a fraudster & in an out of character move sends significant sums of money overseas, does a bank have any AML-CFT Act responsibilities?
17th Oct 18, 5:00am
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When a customer is conned by a fraudster & in an out of character move sends significant sums of money overseas, does a bank have any AML-CFT Act responsibilities?
Banking Ombudsman Scheme working on sector-wide complaints data system as it mulls increasing the limit on customer claims to $350,000
21st Sep 18, 5:00am
Banking Ombudsman Scheme working on sector-wide complaints data system as it mulls increasing the limit on customer claims to $350,000
Bank lobby group the New Zealand Bankers' Association developing an industry-wide whistleblower standard as FMA & RBNZ bank probe is labelled 'closed-door'
18th Sep 18, 5:03pm
Bank lobby group the New Zealand Bankers' Association developing an industry-wide whistleblower standard as FMA & RBNZ bank probe is labelled 'closed-door'
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
27th Jul 18, 4:04pm
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
FMA & RBNZ tell banks the window for them to show consumers & regulators they can have full confidence in the NZ financial services industry is narrow with proactive leadership required
4th May 18, 2:33pm
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FMA & RBNZ tell banks the window for them to show consumers & regulators they can have full confidence in the NZ financial services industry is narrow with proactive leadership required
Banking Ombudsman cases involving Kiwibank and Heartland Bank surge as cases featuring the 4 Australian owned banks drop
19th Oct 17, 5:02am
Banking Ombudsman cases involving Kiwibank and Heartland Bank surge as cases featuring the 4 Australian owned banks drop
The banking industry is seeking the public's views on its proposed new, dramatically thinned down, Code of Banking Practice. But is the new Code too vague?
21st Jun 17, 5:02am
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The banking industry is seeking the public's views on its proposed new, dramatically thinned down, Code of Banking Practice. But is the new Code too vague?
Low interest rate environment sees more borrowers and less savers complain to the Banking Ombudsman
20th Oct 16, 5:02am
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Low interest rate environment sees more borrowers and less savers complain to the Banking Ombudsman
Federated Farmers calls for customers to be able to take complaints over banks' commercial judgment & interest rate policies to the Banking Ombudsman
20th Oct 15, 4:02pm
Federated Farmers calls for customers to be able to take complaints over banks' commercial judgment & interest rate policies to the Banking Ombudsman
Banking Ombudsman confirms borrowers with 'post-fixing dissonance' are clashing heads with their banks
20th Oct 15, 11:39am
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Banking Ombudsman confirms borrowers with 'post-fixing dissonance' are clashing heads with their banks
Consumer NZ, Insurance and Savings Ombudsman seek increase in size of claims that can be made to dispute resolution schemes
16th Oct 15, 4:02pm
Consumer NZ, Insurance and Savings Ombudsman seek increase in size of claims that can be made to dispute resolution schemes
Outgoing Banking Ombudsman says banks should 'better serve & protect those who technology is leaving behind'
3rd Aug 15, 11:02am
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Outgoing Banking Ombudsman says banks should 'better serve & protect those who technology is leaving behind'
Reverse mortgages, or equity release loans; Socially responsible finance for senior citizens, or risky for borrowers and their bank lenders?
30th May 15, 7:02am
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Reverse mortgages, or equity release loans; Socially responsible finance for senior citizens, or risky for borrowers and their bank lenders?
A review of things you need to know before you go home on Tuesday; RBA cuts, Auckland house prices surge, rents sag, Govt debt falls, concrete growth slows, trucks sell well
5th May 15, 4:00pm
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A review of things you need to know before you go home on Tuesday; RBA cuts, Auckland house prices surge, rents sag, Govt debt falls, concrete growth slows, trucks sell well
Banking Ombudsman issues guidelines for borrowers transferring credit card debt between banks after growth in complaints
20th Mar 15, 12:20pm
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Banking Ombudsman issues guidelines for borrowers transferring credit card debt between banks after growth in complaints
Banks toughening rules around making early withdrawals from term deposits
12th Feb 15, 5:34pm
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Banks toughening rules around making early withdrawals from term deposits
What happened while we were away: ASB coughs up; Deflation seen; Gong for RBNZ; Trade Me buys into Harmoney and more
20th Jan 15, 6:00am
What happened while we were away: ASB coughs up; Deflation seen; Gong for RBNZ; Trade Me buys into Harmoney and more
NZ Bankers' Association says Government run public awareness campaign on AML would be useful
20th Oct 14, 5:00am
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NZ Bankers' Association says Government run public awareness campaign on AML would be useful
Banking Ombudsman sees big rise in AML, KiwiSaver cases as annual payouts to bank customers drop 40%
16th Oct 14, 8:15am
Banking Ombudsman sees big rise in AML, KiwiSaver cases as annual payouts to bank customers drop 40%
Banking Ombudsman calls for special treatment for payday lending and loan sharking in Responsible Lending Code
8th Sep 14, 5:00am
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Banking Ombudsman calls for special treatment for payday lending and loan sharking in Responsible Lending Code
Banking Ombudsman warns investors to check with their bank before selling properties to release capital
27th Aug 14, 11:46am
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Banking Ombudsman warns investors to check with their bank before selling properties to release capital
Impact from anti-money laundering legislation, bank fees class action, and RBNZ LVR restrictions felt in growth of bank customer complaints
1st May 14, 4:30pm
Impact from anti-money laundering legislation, bank fees class action, and RBNZ LVR restrictions felt in growth of bank customer complaints