Banking Ombudsman

Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review

Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review

Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'

Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'

Although more borrowers may be taking an interest in break fees, this doesn't necessarily mean there'll be a spike in those breaking mortgage terms

Although more borrowers may be taking an interest in break fees, this doesn't necessarily mean there'll be a spike in those breaking mortgage terms

New Zealand banks told to come up with a reimbursement scheme for scam victims by September

New Zealand banks told to come up with a reimbursement scheme for scam victims by September

NZ banks are lagging on real-time payments and fraud protections. The Commerce Commission says it could force them to get on with it

NZ banks are lagging on real-time payments and fraud protections. The Commerce Commission says it could force them to get on with it

'Just goes to show how behind we are': NZ banks to bring in name and account number checking, remove links from texts and work together to freeze mule accounts to combat rampant scams

'Just goes to show how behind we are': NZ banks to bring in name and account number checking, remove links from texts and work together to freeze mule accounts to combat rampant scams

We have to make it harder for scammers, but the battle against fraudsters won't be won with one change: Janine Starks

We have to make it harder for scammers, but the battle against fraudsters won't be won with one change: Janine Starks

NZ banks unify on anti-scam centre, but say this UK innovation to fight fraud isn't a silver bullet

NZ banks unify on anti-scam centre, but say this UK innovation to fight fraud isn't a silver bullet

BNZ follows Aussie parent NAB and says it will no longer include hyperlinks in texts after high-profile frauds hit media

BNZ follows Aussie parent NAB and says it will no longer include hyperlinks in texts after high-profile frauds hit media

'A nerve centre to disrupt scams': what NZ can learn from Singapore as fraud and deception crimes rise 77% annually

'A nerve centre to disrupt scams': what NZ can learn from Singapore as fraud and deception crimes rise 77% annually

Big money, smart criminals: are NZ's banks and regulators doing enough to keep us safe from scammers?

Big money, smart criminals: are NZ's banks and regulators doing enough to keep us safe from scammers?

Complaints from bank customers drop in the final quarter of 2021 year-on-year despite CCCFA changes

Complaints from bank customers drop in the final quarter of 2021 year-on-year despite CCCFA changes

Banking Ombudsman Nicola Sladden says new whistle-blowing service offers bank staff 'a safe and independent channel to sing out and raise concerns'

Banking Ombudsman Nicola Sladden says new whistle-blowing service offers bank staff 'a safe and independent channel to sing out and raise concerns'

Banking Ombudsman website to feature dashboard providing detailed information about bank customers' complaints

Banking Ombudsman website to feature dashboard providing detailed information about bank customers' complaints

With future interest rate cuts on the cards is paying a break fee to terminate your fixed term mortgage a good option?

With future interest rate cuts on the cards is paying a break fee to terminate your fixed term mortgage a good option?