Stephen Sedgwick
Bank CEO says meeting new regulatory requirements by removing pay incentives linked to sales resulted in an initial drop in sales of up to 20%
Bank CEO says meeting new regulatory requirements by removing pay incentives linked to sales resulted in an initial drop in sales of up to 20%
Update from Stephen Sedgwick says Aussie banks weaning themselves off reliance on pay incentives linked to sales in retail banking
Update from Stephen Sedgwick says Aussie banks weaning themselves off reliance on pay incentives linked to sales in retail banking
CEO David Cunningham says The Co-operative Bank is working on alternative incentive options for staff after FMA told banks 'thou shalt not have sales incentives'
CEO David Cunningham says The Co-operative Bank is working on alternative incentive options for staff after FMA told banks 'thou shalt not have sales incentives'
Sales or profit incentives need to go for banks' top dogs - not just frontline retail staff - says head of Aussie royal commission
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Sales or profit incentives need to go for banks' top dogs - not just frontline retail staff - says head of Aussie royal commission
BNZ CEO Angela Mentis says systemic bad bank behaviour happening in Australia is not happening at BNZ, but the NZ bank's not complacent
BNZ CEO Angela Mentis says systemic bad bank behaviour happening in Australia is not happening at BNZ, but the NZ bank's not complacent
Banks' attempts to be more customer-centric by changing the way they incentivise staff slammed by union for being superficial; FMA optimistic about impact of financial advice and insurance contracts law changes
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Banks' attempts to be more customer-centric by changing the way they incentivise staff slammed by union for being superficial; FMA optimistic about impact of financial advice and insurance contracts law changes
Less 'would you like fries with that' and more 'needs-based conversations' expected from ANZ staff, as bank changes its remuneration structure
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Less 'would you like fries with that' and more 'needs-based conversations' expected from ANZ staff, as bank changes its remuneration structure
Bank workers union offers to work alongside ANZ NZ, ASB, BNZ & Westpac NZ to implement culture change to a customer service first approach from a sales first approach in retail banking
Bank workers union offers to work alongside ANZ NZ, ASB, BNZ & Westpac NZ to implement culture change to a customer service first approach from a sales first approach in retail banking
Major Aussie banks move quickly to act on recommendations they change how they pay retail banking staff, NZ banks 'support customer first obligations'
Major Aussie banks move quickly to act on recommendations they change how they pay retail banking staff, NZ banks 'support customer first obligations'