Stephen Sedgwick

10th Apr 19, 5:34pm
Bank CEO says meeting new regulatory requirements by removing pay incentives linked to sales resulted in an initial drop in sales of up to 20%
Bank CEO says meeting new regulatory requirements by removing pay incentives linked to sales resulted in an initial drop in sales of up to 20%
10th Apr 19, 5:34pm
13th Mar 19, 4:27pm
Update from Stephen Sedgwick says Aussie banks weaning themselves off reliance on pay incentives linked to sales in retail banking
Update from Stephen Sedgwick says Aussie banks weaning themselves off reliance on pay incentives linked to sales in retail banking
13th Mar 19, 4:27pm
7th Dec 18, 12:12pm
CEO David Cunningham says The Co-operative Bank is working on alternative incentive options for staff after FMA told banks 'thou shalt not have sales incentives'
CEO David Cunningham says The Co-operative Bank is working on alternative incentive options for staff after FMA told banks 'thou shalt not have sales incentives'
7th Dec 18, 12:12pm
4th Oct 18, 4:00pm
Sales or profit incentives need to go for banks' top dogs - not just frontline retail staff - says head of Aussie royal commission
Sales or profit incentives need to go for banks' top dogs - not just frontline retail staff - says head of Aussie royal commission
4th Oct 18, 4:00pm
4th May 18, 9:54am
BNZ CEO Angela Mentis says systemic bad bank behaviour happening in Australia is not happening at BNZ, but the NZ bank's not complacent
BNZ CEO Angela Mentis says systemic bad bank behaviour happening in Australia is not happening at BNZ, but the NZ bank's not complacent
4th May 18, 9:54am
3rd May 18, 2:10pm
Banks' attempts to be more customer-centric by changing the way they incentivise staff slammed by union for being superficial; FMA optimistic about impact of financial advice and insurance contracts law changes 
Banks' attempts to be more customer-centric by changing the way they incentivise staff slammed by union for being superficial; FMA optimistic about impact of financial advice and insurance contracts law changes 
3rd May 18, 2:10pm
16th Jun 17, 12:04pm
Less 'would you like fries with that' and more 'needs-based conversations' expected from ANZ staff, as bank changes its remuneration structure
Less 'would you like fries with that' and more 'needs-based conversations' expected from ANZ staff, as bank changes its remuneration structure
16th Jun 17, 12:04pm
[Updated]
27th Apr 17, 10:47am
Bank workers union offers to work alongside ANZ NZ, ASB, BNZ & Westpac NZ to implement culture change to a customer service first approach from a sales first approach in retail banking
[Updated]
Bank workers union offers to work alongside ANZ NZ, ASB, BNZ & Westpac NZ to implement culture change to a customer service first approach from a sales first approach in retail banking
27th Apr 17, 10:47am
20th Apr 17, 9:36am
Major Aussie banks move quickly to act on recommendations they change how they pay retail banking staff, NZ banks 'support customer first obligations'
Major Aussie banks move quickly to act on recommendations they change how they pay retail banking staff, NZ banks 'support customer first obligations'
20th Apr 17, 9:36am