Nicola Sladden
Drop in number of complaints made to Banking Ombudsman Scheme but wariness about scammers remains
Drop in number of complaints made to Banking Ombudsman Scheme but wariness about scammers remains
Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review
Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review
New Zealand banks to launch Confirmation of Payee service for more secure payments by end of November, full rollout expected by Easter 2025
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New Zealand banks to launch Confirmation of Payee service for more secure payments by end of November, full rollout expected by Easter 2025
Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'
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Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'
The cutting edge behavioural analytics NZ banks could use to shut down scammers, and which big bank has signed up
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The cutting edge behavioural analytics NZ banks could use to shut down scammers, and which big bank has signed up
NZ banks are lagging on real-time payments and fraud protections. The Commerce Commission says it could force them to get on with it
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NZ banks are lagging on real-time payments and fraud protections. The Commerce Commission says it could force them to get on with it
[updated]
Show me the (scammed) money: Banking Ombudsman says complaints from scammed New Zealanders show they lost on average $57,000
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Show me the (scammed) money: Banking Ombudsman says complaints from scammed New Zealanders show they lost on average $57,000
Hush money? NZ banks offer financial settlements to scammed customers if they agree not to talk about it
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Hush money? NZ banks offer financial settlements to scammed customers if they agree not to talk about it
Text messaging isn't secure and shouldn't be used by banks, or anyone, for verification: TCF boss Paul Brislen says
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Text messaging isn't secure and shouldn't be used by banks, or anyone, for verification: TCF boss Paul Brislen says
'A nerve centre to disrupt scams': what NZ can learn from Singapore as fraud and deception crimes rise 77% annually
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'A nerve centre to disrupt scams': what NZ can learn from Singapore as fraud and deception crimes rise 77% annually
Big money, smart criminals: are NZ's banks and regulators doing enough to keep us safe from scammers?
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Big money, smart criminals: are NZ's banks and regulators doing enough to keep us safe from scammers?
[updated]
Gareth Vaughan on Isabella Weber & the big inflation rethink, the Banking Code of Practice & Mickey Mouse's bank account, regulating 'civilian tanks' & using sport to sanitise a country’s reputation
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Gareth Vaughan on Isabella Weber & the big inflation rethink, the Banking Code of Practice & Mickey Mouse's bank account, regulating 'civilian tanks' & using sport to sanitise a country’s reputation
Complaints from bank customers drop in the final quarter of 2021 year-on-year despite CCCFA changes
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Complaints from bank customers drop in the final quarter of 2021 year-on-year despite CCCFA changes
Serious Fraud Office clamps down on scams that prey on the public purse this Fraud Awareness Week, while Banking Ombudsman scheme promotes online vigilance
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Serious Fraud Office clamps down on scams that prey on the public purse this Fraud Awareness Week, while Banking Ombudsman scheme promotes online vigilance
Banking Ombudsman Nicola Sladden says new whistle-blowing service offers bank staff 'a safe and independent channel to sing out and raise concerns'
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Banking Ombudsman Nicola Sladden says new whistle-blowing service offers bank staff 'a safe and independent channel to sing out and raise concerns'