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Nicola Sladden

Banking Ombudsman Nicola Sladden says new whistle-blowing service offers bank staff 'a safe and independent channel to sing out and raise concerns'
3rd Mar 21, 3:28pm
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Banking Ombudsman Nicola Sladden says new whistle-blowing service offers bank staff 'a safe and independent channel to sing out and raise concerns'
Banking Ombudsman website to feature dashboard providing detailed information about bank customers' complaints
12th Aug 20, 5:00am
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Banking Ombudsman website to feature dashboard providing detailed information about bank customers' complaints
When a customer is conned by a fraudster & in an out of character move sends significant sums of money overseas, does a bank have any AML-CFT Act responsibilities?
17th Oct 18, 5:00am
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When a customer is conned by a fraudster & in an out of character move sends significant sums of money overseas, does a bank have any AML-CFT Act responsibilities?
Bank lobby group the New Zealand Bankers' Association developing an industry-wide whistleblower standard as FMA & RBNZ bank probe is labelled 'closed-door'
18th Sep 18, 5:03pm
Bank lobby group the New Zealand Bankers' Association developing an industry-wide whistleblower standard as FMA & RBNZ bank probe is labelled 'closed-door'
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
27th Jul 18, 4:04pm
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
Questions raised over NZ's financial services consumer dispute resolution model with the four competing schemes incentivised to sell themselves to the industry
9th May 18, 4:03pm
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Questions raised over NZ's financial services consumer dispute resolution model with the four competing schemes incentivised to sell themselves to the industry
FMA & RBNZ tell banks the window for them to show consumers & regulators they can have full confidence in the NZ financial services industry is narrow with proactive leadership required
4th May 18, 2:33pm
11
FMA & RBNZ tell banks the window for them to show consumers & regulators they can have full confidence in the NZ financial services industry is narrow with proactive leadership required
Banking Ombudsman cases involving Kiwibank and Heartland Bank surge as cases featuring the 4 Australian owned banks drop
19th Oct 17, 5:02am
Banking Ombudsman cases involving Kiwibank and Heartland Bank surge as cases featuring the 4 Australian owned banks drop
The banking industry is seeking the public's views on its proposed new, dramatically thinned down, Code of Banking Practice. But is the new Code too vague?
21st Jun 17, 5:02am
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The banking industry is seeking the public's views on its proposed new, dramatically thinned down, Code of Banking Practice. But is the new Code too vague?
Low interest rate environment sees more borrowers and less savers complain to the Banking Ombudsman
20th Oct 16, 5:02am
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Low interest rate environment sees more borrowers and less savers complain to the Banking Ombudsman
Banking Ombudsman confirms borrowers with 'post-fixing dissonance' are clashing heads with their banks
20th Oct 15, 11:39am
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Banking Ombudsman confirms borrowers with 'post-fixing dissonance' are clashing heads with their banks
Outgoing Banking Ombudsman says banks should 'better serve & protect those who technology is leaving behind'
3rd Aug 15, 11:02am
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Outgoing Banking Ombudsman says banks should 'better serve & protect those who technology is leaving behind'