bank customers

17th Sep 19, 7:35am
Bank lobby group won't comment on the 'hypothetical question' of whether it would welcome the opportunity for the RBNZ's bank capital proposals to be appealed on their merits
Bank lobby group won't comment on the 'hypothetical question' of whether it would welcome the opportunity for the RBNZ's bank capital proposals to be appealed on their merits
17th Sep 19, 7:35am
13th May 19, 2:11pm
Banks have had to remove incentives linked to sales and are being told to ensure good outcomes for all customers. Here, ANZ, BNZ and Westpac's CEOs talk about how this is progressing
Banks have had to remove incentives linked to sales and are being told to ensure good outcomes for all customers. Here, ANZ, BNZ and Westpac's CEOs talk about how this is progressing
13th May 19, 2:11pm
15th Nov 18, 1:00pm
FMA director of regulation Liam Mason details the type of bank pay incentives the regulator would like to see rewarded, says incentives linked to sales should go completely
FMA director of regulation Liam Mason details the type of bank pay incentives the regulator would like to see rewarded, says incentives linked to sales should go completely
15th Nov 18, 1:00pm
[Updated]
5th Nov 18, 2:01pm
What was in and what was out of the FMA & RBNZ's bank conduct and culture report and why
[Updated]
What was in and what was out of the FMA & RBNZ's bank conduct and culture report and why
5th Nov 18, 2:01pm
[Updated]
5th Nov 18, 2:00pm
FMA & RBNZ report concludes bank conduct & culture problems not widespread in NZ, but highlights a culture of banks acting in their own, not customers', interests
[Updated]
FMA & RBNZ report concludes bank conduct & culture problems not widespread in NZ, but highlights a culture of banks acting in their own, not customers', interests
5th Nov 18, 2:00pm
25th Sep 18, 3:34pm
Bank terms and conditions are where it is most obvious that your deal with them is not an equal balanced arrangement, even if it is in plain language
Bank terms and conditions are where it is most obvious that your deal with them is not an equal balanced arrangement, even if it is in plain language
25th Sep 18, 3:34pm
27th Jul 18, 4:04pm
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
27th Jul 18, 4:04pm
28th May 18, 10:40am
BNZ service loss, blamed on parent NAB, raises questions about its implementation of RBNZ's outsourcing policy & closely follows RBNZ stating foreign controlled banks must acknowledge they are operating in NZ & the responsibilities this implies
BNZ service loss, blamed on parent NAB, raises questions about its implementation of RBNZ's outsourcing policy & closely follows RBNZ stating foreign controlled banks must acknowledge they are operating in NZ & the responsibilities this implies
28th May 18, 10:40am
21st Oct 17, 7:56am
In light of John Key's appointment to ANZ NZ's board, Gareth Vaughan outlines why he doesn't believe politicians should be on big company boards, but can see Key's appeal to ANZ's masters
In light of John Key's appointment to ANZ NZ's board, Gareth Vaughan outlines why he doesn't believe politicians should be on big company boards, but can see Key's appeal to ANZ's masters
21st Oct 17, 7:56am
19th Oct 17, 5:02am
Banking Ombudsman cases involving Kiwibank and Heartland Bank surge as cases featuring the 4 Australian owned banks drop
Banking Ombudsman cases involving Kiwibank and Heartland Bank surge as cases featuring the 4 Australian owned banks drop
19th Oct 17, 5:02am
21st Jun 17, 5:02am
The banking industry is seeking the public's views on its proposed new, dramatically thinned down, Code of Banking Practice. But is the new Code too vague?
The banking industry is seeking the public's views on its proposed new, dramatically thinned down, Code of Banking Practice. But is the new Code too vague?
21st Jun 17, 5:02am
[Updated]
20th Mar 17, 11:59am
Fair Play on Fees & Kiwibank quietly settle fees dispute following ANZ settlement. BNZ, Westpac cases 'still before the court'
[Updated]
Fair Play on Fees & Kiwibank quietly settle fees dispute following ANZ settlement. BNZ, Westpac cases 'still before the court'
20th Mar 17, 11:59am
21st Jan 16, 5:02am
by Guest
Alan Shields on why 18 to 34 year-olds & digital engagement are so important to banks
Alan Shields on why 18 to 34 year-olds & digital engagement are so important to banks
21st Jan 16, 5:02am
1st May 14, 4:30pm
Impact from anti-money laundering legislation, bank fees class action, and RBNZ LVR restrictions felt in growth of bank customer complaints
Impact from anti-money laundering legislation, bank fees class action, and RBNZ LVR restrictions felt in growth of bank customer complaints
1st May 14, 4:30pm
11th Feb 14, 4:20pm
Banking Ombudsman says enquiries and complaints rose 10% in first half-year but disputes fell 27%
Banking Ombudsman says enquiries and complaints rose 10% in first half-year but disputes fell 27%
11th Feb 14, 4:20pm
7th Feb 14, 4:10pm
Australian class action court ruling 'very favourable development for NZ banks factually'
Australian class action court ruling 'very favourable development for NZ banks factually'
7th Feb 14, 4:10pm
8th Nov 12, 4:50pm
Opinion: NZ's big four banks increased their combined annual profit by NZ$335 mln meaning it's still a good time to haggle with your bank
Opinion: NZ's big four banks increased their combined annual profit by NZ$335 mln meaning it's still a good time to haggle with your bank
8th Nov 12, 4:50pm
6th Nov 12, 4:30pm
New Zealanders are more loyal to banks than Australians, Westpac NZ CEO Peter Clare says
New Zealanders are more loyal to banks than Australians, Westpac NZ CEO Peter Clare says
6th Nov 12, 4:30pm
12th Jan 09, 10:29am
Opinion: D-day for NZ's financial industry
Opinion: D-day for NZ's financial industry
12th Jan 09, 10:29am