By Gareth Vaughan
The world's major retail banks are striving to get regular customers up to speed with mobile and online banking so they can conduct most transactions electronically and free up staff to focus on high net worth customers and enable branches to be transformed into consulting centres for their wealthier customers, according to an international retail banking report.
This is an abridged version of this article. The full version was published in our email for paying subscribers. See here for more details and how to subscribe.