BNZ retail director Andy Symons sees potential for mobile app comparison subscription services for retail customers and SMEs

BNZ retail director Andy Symons sees potential for mobile app comparison subscription services for retail customers and SMEs

By Gareth Vaughan

Subscription fee services may be on the cards for mobile banking applications as banks look for revenue opportunities in digital banking, says BNZ's director of retail banking Andy Symons.

Symons told interest.co.nz having a good mobile app has become a "hygiene factor" for banks. 

"The way we're currently thinking about it is it's a hygiene factor. We need to have that great app in order to build a relationship with a customer. Once that relationship is in place we are then working towards meeting other needs the customer might have," Symons said.

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