Tali Williams

Government's proposed conduct licensing regime for financial service providers will make them accountable for sales to consumers by contracted intermediaries & ban target-based sales incentives

Government's proposed conduct licensing regime for financial service providers will make them accountable for sales to consumers by contracted intermediaries & ban target-based sales incentives

Sales or profit incentives need to go for banks' top dogs - not just frontline retail staff - says head of Aussie royal commission

Sales or profit incentives need to go for banks' top dogs - not just frontline retail staff - says head of Aussie royal commission

More than 100 jobs on the line as BNZ restructures its branch network, First Union says. Bank says 'change proposals' are being discussed

More than 100 jobs on the line as BNZ restructures its branch network, First Union says. Bank says 'change proposals' are being discussed

Less 'would you like fries with that' and more 'needs-based conversations' expected from ANZ staff, as bank changes its remuneration structure

Less 'would you like fries with that' and more 'needs-based conversations' expected from ANZ staff, as bank changes its remuneration structure

Bank workers union offers to work alongside ANZ NZ, ASB, BNZ & Westpac NZ to implement culture change to a customer service first approach from a sales first approach in retail banking

Bank workers union offers to work alongside ANZ NZ, ASB, BNZ & Westpac NZ to implement culture change to a customer service first approach from a sales first approach in retail banking