Banking Ombudsman Scheme
Banking disputes hit 10-year peak amid financial hardship pressures, according to Banking Ombudsman Scheme, while fraud and scam complaints fall 40%
Banking disputes hit 10-year peak amid financial hardship pressures, according to Banking Ombudsman Scheme, while fraud and scam complaints fall 40%
Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review
Banking Ombudsman Scheme given 11 recommendations on how to improve dispute resolution in five-yearly review
New Zealand banks to launch Confirmation of Payee service for more secure payments by end of November, full rollout expected by Easter 2025
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New Zealand banks to launch Confirmation of Payee service for more secure payments by end of November, full rollout expected by Easter 2025
Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'
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Banking Ombudsman says increasing sophistication of scams and the resulting losses are 'matters of continuing concern'
Banking Ombudsman Scheme commissions Deborah Hart to tackle new independent review of the Scheme which will assess six issue areas including accessibility and fairness
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Banking Ombudsman Scheme commissions Deborah Hart to tackle new independent review of the Scheme which will assess six issue areas including accessibility and fairness
As Fraud Awareness Week launches, MBIE says scammers are targeting everyone across NZ, but especially those with savings or investments looking to earn a little bit more from their money
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As Fraud Awareness Week launches, MBIE says scammers are targeting everyone across NZ, but especially those with savings or investments looking to earn a little bit more from their money
[updated]
Show me the (scammed) money: Banking Ombudsman says complaints from scammed New Zealanders show they lost on average $57,000
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Show me the (scammed) money: Banking Ombudsman says complaints from scammed New Zealanders show they lost on average $57,000
BNZ follows Aussie parent NAB and says it will no longer include hyperlinks in texts after high-profile frauds hit media
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BNZ follows Aussie parent NAB and says it will no longer include hyperlinks in texts after high-profile frauds hit media
'A nerve centre to disrupt scams': what NZ can learn from Singapore as fraud and deception crimes rise 77% annually
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'A nerve centre to disrupt scams': what NZ can learn from Singapore as fraud and deception crimes rise 77% annually
Serious Fraud Office clamps down on scams that prey on the public purse this Fraud Awareness Week, while Banking Ombudsman scheme promotes online vigilance
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Serious Fraud Office clamps down on scams that prey on the public purse this Fraud Awareness Week, while Banking Ombudsman scheme promotes online vigilance
Schemes that deal with complaints people make about their financial service providers urge the Government not to go too far in making them report all the misconduct they see to regulators
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Schemes that deal with complaints people make about their financial service providers urge the Government not to go too far in making them report all the misconduct they see to regulators
Questions raised over NZ's financial services consumer dispute resolution model with the four competing schemes incentivised to sell themselves to the industry
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Questions raised over NZ's financial services consumer dispute resolution model with the four competing schemes incentivised to sell themselves to the industry