Susan Taylor
Financial Services Complaints Ltd says online investment companies are a key target for fraud
Travel insurers face risks and pressures that may mean travelers won't be able to buy travel coverage for a reasonable price in future, creating a Catch-22 for the travel industry generally. Should the taxpayer underwrite the risks?
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Travel insurers face risks and pressures that may mean travelers won't be able to buy travel coverage for a reasonable price in future, creating a Catch-22 for the travel industry generally. Should the taxpayer underwrite the risks?
Questions raised over NZ's financial services consumer dispute resolution model with the four competing schemes incentivised to sell themselves to the industry
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Questions raised over NZ's financial services consumer dispute resolution model with the four competing schemes incentivised to sell themselves to the industry
Commerce and Consumer Affairs Minister commits to a 'significant package of insurance contract law reform in 2018'; Admits archaic disclosure rules are divisive
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Commerce and Consumer Affairs Minister commits to a 'significant package of insurance contract law reform in 2018'; Admits archaic disclosure rules are divisive
Independent complaints body warns: Don't cancel your old life insurance policy until the stand down period of your new one has lapsed
Independent complaints body warns: Don't cancel your old life insurance policy until the stand down period of your new one has lapsed
Fullerton Markets - 'Asia’s fastest growing brokerage firm', Bill English, and Wellington: 'The next financial hub of New Zealand'
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Fullerton Markets - 'Asia’s fastest growing brokerage firm', Bill English, and Wellington: 'The next financial hub of New Zealand'
A look into why credit card travel insurance Ts and Cs are worth a read
How to ensure your insurance broker/advisor isn't compromising your interests for their back pocket
How to ensure your insurance broker/advisor isn't compromising your interests for their back pocket
NZ links to Irish sub-prime stoush highlight the potential for an undesirable form of regulatory arbitrage around our AML law
NZ links to Irish sub-prime stoush highlight the potential for an undesirable form of regulatory arbitrage around our AML law
New code to see insurers work to set timeframes and be clearer about information customers need to disclose
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New code to see insurers work to set timeframes and be clearer about information customers need to disclose
Long contracts in small print that often have complex clauses cause big problems, FSCL finds
Long contracts in small print that often have complex clauses cause big problems, FSCL finds
Dispute resolution scheme FSCL says more borrowers are complaining about consumer lending, especially car loans
Dispute resolution scheme FSCL says more borrowers are complaining about consumer lending, especially car loans
Amanda Morrall talks to FSCL CEO Susan Taylor about how to lodge a complaint about your financial services provider
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Amanda Morrall talks to FSCL CEO Susan Taylor about how to lodge a complaint about your financial services provider
Travel insurance claims denials top the list of complaints for new dispute resolution board, officials warn travelers to read the fine print first
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Travel insurance claims denials top the list of complaints for new dispute resolution board, officials warn travelers to read the fine print first