bank customer satisfaction
Responding to last place in Consumer NZ survey, ANZ says its own surveys are at all-time highs, with its research showing 87% of customers are happy
15th May 25, 7:36am
Responding to last place in Consumer NZ survey, ANZ says its own surveys are at all-time highs, with its research showing 87% of customers are happy
The Co-operative Bank tops bank customer satisfaction survey, with Consumer NZ highlighting low bank switching rates
14th May 25, 9:30am
The Co-operative Bank tops bank customer satisfaction survey, with Consumer NZ highlighting low bank switching rates
Westpac NZ CEO and Chairwoman quizzed about poor customer satisfaction and controversial returns comparison at parliamentary banking probe
21st Nov 24, 9:16am
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Westpac NZ CEO and Chairwoman quizzed about poor customer satisfaction and controversial returns comparison at parliamentary banking probe
Westpac NZ CEO Catherine McGrath says home loan borrowers holding up better than expected, less than a quarter now on an interest rate below 5%
7th May 24, 9:27am
Westpac NZ CEO Catherine McGrath says home loan borrowers holding up better than expected, less than a quarter now on an interest rate below 5%
Co-operative Bank comes out on top in Consumer NZ’s annual banking satisfaction survey
2nd May 24, 9:29am
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Co-operative Bank comes out on top in Consumer NZ’s annual banking satisfaction survey
Co-operative Bank, TSB top, Westpac bottom in Consumer NZ satisfaction survey
Co-op Bank No. 1, People's Choice gong for TSB, Kiwibank customers experiencing problems, ANZ customers least satisfied with value for money, Westpac dead last in consumer satisfaction survey
18th Apr 22, 8:45am
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Co-op Bank No. 1, People's Choice gong for TSB, Kiwibank customers experiencing problems, ANZ customers least satisfied with value for money, Westpac dead last in consumer satisfaction survey
NZ-owned banks again top Consumer NZ's customer satisfaction survey with Westpac & ANZ bringing up the rear
13th Apr 22, 10:08am
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NZ-owned banks again top Consumer NZ's customer satisfaction survey with Westpac & ANZ bringing up the rear
ASB seeking more information after last equal placing in Consumer NZ bank customer satisfaction survey
12th Apr 18, 9:59am
ASB seeking more information after last equal placing in Consumer NZ bank customer satisfaction survey
BNZ appoints new head of retail banking & marketing who the bank's CEO says has a 'strong track record of lifting customer satisfaction'
16th Jan 17, 1:53pm
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BNZ appoints new head of retail banking & marketing who the bank's CEO says has a 'strong track record of lifting customer satisfaction'
EY consumer banking survey suggests just 48% of New Zealanders feel complete trust in their banks to keep their money safe and protect their personal information
13th Dec 16, 5:02am
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EY consumer banking survey suggests just 48% of New Zealanders feel complete trust in their banks to keep their money safe and protect their personal information
ASB customers outside Auckland more satisfied than those in Auckland
8th Jun 15, 12:01pm
ASB customers outside Auckland more satisfied than those in Auckland
TSB takes financial institution gong in Roy Morgan annual customer satisfaction awards, Kiwibank wins major bank gong
23rd Apr 15, 4:00pm
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TSB takes financial institution gong in Roy Morgan annual customer satisfaction awards, Kiwibank wins major bank gong
Few customers moving their primary banking relationship partly due to decline of personal interaction, Consumer NZ says
31st Mar 15, 5:33pm
Few customers moving their primary banking relationship partly due to decline of personal interaction, Consumer NZ says
Consumer NZ survey shows customers of NZ owned banks most satisfied
30th Mar 15, 11:44am
Consumer NZ survey shows customers of NZ owned banks most satisfied