bank customer satisfaction

Consumer NZ says no bank reached threshold for its People’s Choice Award for first time in a decade

Consumer NZ says no bank reached threshold for its People’s Choice Award for first time in a decade

Responding to last place in Consumer NZ survey, ANZ says its own surveys are at all-time highs, with its research showing 87% of customers are happy

Responding to last place in Consumer NZ survey, ANZ says its own surveys are at all-time highs, with its research showing 87% of customers are happy

The Co-operative Bank tops bank customer satisfaction survey, with Consumer NZ highlighting low bank switching rates

The Co-operative Bank tops bank customer satisfaction survey, with Consumer NZ highlighting low bank switching rates

Westpac NZ CEO and Chairwoman quizzed about poor customer satisfaction and controversial returns comparison at parliamentary banking probe

Westpac NZ CEO and Chairwoman quizzed about poor customer satisfaction and controversial returns comparison at parliamentary banking probe

Westpac NZ CEO Catherine McGrath says home loan borrowers holding up better than expected, less than a quarter now on an interest rate below 5%

Westpac NZ CEO Catherine McGrath says home loan borrowers holding up better than expected, less than a quarter now on an interest rate below 5%

Co-operative Bank comes out on top in Consumer NZ’s annual banking satisfaction survey

Co-operative Bank comes out on top in Consumer NZ’s annual banking satisfaction survey

Co-operative Bank, TSB top, Westpac bottom in Consumer NZ satisfaction survey

Co-operative Bank, TSB top, Westpac bottom in Consumer NZ satisfaction survey

Co-op Bank No. 1, People's Choice gong for TSB, Kiwibank customers experiencing problems, ANZ customers least satisfied with value for money, Westpac dead last in consumer satisfaction survey

Co-op Bank No. 1, People's Choice gong for TSB, Kiwibank customers experiencing problems, ANZ customers least satisfied with value for money, Westpac dead last in consumer satisfaction survey

NZ-owned banks again top Consumer NZ's customer satisfaction survey with Westpac & ANZ bringing up the rear

NZ-owned banks again top Consumer NZ's customer satisfaction survey with Westpac & ANZ bringing up the rear

ASB seeking more information after last equal placing in Consumer NZ bank customer satisfaction survey

ASB seeking more information after last equal placing in Consumer NZ bank customer satisfaction survey

BNZ appoints new head of retail banking & marketing who the bank's CEO says has a 'strong track record of lifting customer satisfaction'

BNZ appoints new head of retail banking & marketing who the bank's CEO says has a 'strong track record of lifting customer satisfaction'

EY consumer banking survey suggests just 48% of New Zealanders feel complete trust in their banks to keep their money safe and protect their personal information

EY consumer banking survey suggests just 48% of New Zealanders feel complete trust in their banks to keep their money safe and protect their personal information

ASB customers outside Auckland more satisfied than those in Auckland

ASB customers outside Auckland more satisfied than those in Auckland

TSB takes financial institution gong in Roy Morgan annual customer satisfaction awards, Kiwibank wins major bank gong

TSB takes financial institution gong in Roy Morgan annual customer satisfaction awards, Kiwibank wins major bank gong