Kiwibank, SBS Bank customers most satisfied yet again with their banks taking the gongs for June, says Roy Morgan Research

By Gareth Vaughan

Kiwibank and SBS Bank have again cleaned up in the bank categories of Roy Morgan Research's monthly New Zealand customer satisfaction awards.

The state owned bank was the Major Bank of the Month for June continuing its complete dominance of the category for banks with at least 7.5% market share. And completing the ongoing dominance of New Zealand owned banks, SBS again won the Financial Institution of the Month gong for June.

Since Roy Morgan launched the awards in January of last year, Kiwibank has been major bank recipient every month, as well as for the 2011 year, beating off its bigger, Australian owned rivals, - sister banks ANZ and National, ASB, BNZ and Westpac NZ.

In the financial institution category SBS has been dominant, winning in eight of the 12 months last year, the 2011 annual award, and five of the six months so far this year. The Co-operative Bank has won three months and TSB Bank two. Other contenders for the financial institution category include the likes of Rabobank, Kiwibank, the big five Australian owned banks, AMP, Tower, AXA and GE Money.

In the June Major Bank category, Kiwibank placed first with unchanged 84% satisfaction. Second was BNZ, with ASB third and National Bank fourth. The only month-on-month change was at fifth where Westpac replaced ANZ.

And in the June Financial Institution category, SBS' 94% satisfaction was down from 95% in May. The Co-operative Bank, formerly PSIS, retained second place, TSB Bank and Kiwibank remained third and fourth respectively, with AA Financial Services & Insurance replacing BNZ at fifth.

See more on the awards in this Double Shot interview with Roy Morgan Research CEO Michele Levine here.  And see how Roy Morgan scores customer satisfaction here.

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