By Gareth Vaughan
Kiwibank says customers claiming money through Fair Play on Fees' representative legal action over so-called exception fees effectively acquiesced to the fees by failing to take steps to prevent their occurrence and/or recurrence.
In a statement of defence similar to ANZ's, Kiwibank also argues it has a "right of set off" from loss or damage it suffered through the events that caused it to charge the fees.
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