sign uplog in
Want to go ad-free? Find out how, here.

QV joint venture with Australian firm aims to recruit banks for a new 'lower risk' residential property valuation service

QV joint venture with Australian firm aims to recruit banks for a new 'lower risk' residential property valuation service

By Gareth Vaughan

PropertyIQ, a joint venture between government owned Quotable Value and Australia's RP Data, is rolling out a residential property valuation service it says will reduce risk for both lenders and borrowers, reduce the opportunities for fraud, and reduce the opportunity for property values to be inflated.

Steve Langridge, general manager for sales and marketing at PropertyIQ, told PropertyIQ had been working on a pilot of the service with one of the major banks since April, with a rollout expected across that bank in August, and plans to bring a second major bank on board next month.

He declined to name either bank, but said they were from among the country's big five, ANZ, ASB, BNZ, Westpac and Kiwibank, who between them hold about NZ$167.4 billion worth of residential mortgages

"With PropertyIQ setting up a service that’s available to all banks, we’d hope that we’d have at least three banks using the service inside the next 12 months," Langridge says.

The system was being developed with three key issues in mind:

*To strengthen the risk management process developed to support both mortgage lenders and applicants.

*To reduce the opportunity for interested parties to commit fraud by influencing the final report.

*To reduce the opportunity for the inflation of property values, which PropertyIQ says increases the risk for all participants involved in property transactions.

Langridge says the current process, where a customer/borrower has to arrange their own valuation, is inconvenient for customers, leads to delays and exposes the potential for third party influence in the process.

PropertyIQ's service enables bank staff to place an order for a full valuation on behalf of their borrower-customer to support residential and lifestyle property lending decisions. PropertyIQ is using a panel of valuation firms (about 20 so far) from across the country to do the valuations, with each valuer approved by both the bank and PropertyIQ.

Each valuation job is randomly allocated to the valuation firm by the system, ensuring no party to the transaction can direct the valuation to any specific valuer, says Langridge, maintaining greater independence between the valuer and third parties.

Addressing the Serious Fraud Office's concerns

Langridge suggests PropertyIQ's service could help address some of the concerns raised by the Serious Fraud Office (SFO) in its recent warning that people ought to be wary of potentially inflated valuations for residential and commercial property and businesses.

The SFO warning was made after it encountered inflated valuations in several of its investigations, one as high as 500% above market value, and as it considers laying criminal charges. The SFO says a "small number" of property valuers are undermining confidence in their profession.

"To be fair to the industry there aren’t that many valuers out there who have caused problems, but they do exist," says Langridge.

He says in the traditional valuation process a number of parties to a transaction can seek to influence the value and outcome.

"Where a member of the public is currently sent away to get a valuation, they’ll often ask for a referral. That can come from a real estate agent, a broker, a mobile (lending) manager, a solicitor, there are all number of parties who could provide a referral. Part of that chain is the individual bank employees as well."

"By enabling a service where no individual party selects which valuer and which firm does the work, it removes the opportunity for that to be managed by any individual, be they any of those related parties," he added, saying the PropertyIQ scheme would also "put more rigor inside the bank process."

"The bank doesn’t dictate which firm gets an individual job either. So part of our responsibility is to deliver a valuation panel in every urban area of the country that has multiple firms so that no party to the transaction, be it a banker or an agent, knows exactly who is going to be doing the valuation for that property."

The selection of valuation firms and job allocation is managed by PropertyIQ on behalf of the banks. For a firm to be accepted on to the panel, it need to be approved by both the bank and PropertyIQ. Before this can happen checks are undertaken to make sure the firm has professional indemnity and public liability cover, they'll check its insurance claim history, plus any past issues that have resulted in a bank not accepting valuations from that firm or valuer, and the firm must agree to a commercial contract with PropertyIQ. For a valuation firm to be accepted on to the panel, both the firm and its individual valuers must be approved by the banks(s) and PropertyIQ

The borrower will continue to pay for the valuation.

Owned by US group CoreLogic, RP Data touts itself as the number one provider of property information, analytics and risk management services in Australia and New Zealand. It has a database containing 150 million property records. Quotable Value is New Zealand’s largest valuation and property information company.

This article was first published in our email for paid subscribers this morning. See here for more details and to subscribe.

We welcome your comments below. If you are not already registered, please register to comment.

Remember we welcome robust, respectful and insightful debate. We don't welcome abusive or defamatory comments and will de-register those repeatedly making such comments. Our current comment policy is here.


While in principal this may seem to be a good idea, I think the comments above by Iain have some relevence.

What it comes down to is that the industry regulators (NZIV) is not doing its job and effectivly regulating so called "rouge" valuers. Henceforth the lenders are basically setting up thier own system. This clearing house style of system has its flaws and problems, the principal among them being the alignment of a valuer to a lendor through a panel.

While I know there are some base measures in place to allow impartial allocation of work, the core principal of the valuation profession is impartial and indepenant opinion. Approved valuers or panel valuers have operated in the last few years and it has resulted in, as above, a relationship where valuers (weak ones) have shown a preference to thier source of work and henceforth have tended to results athat are favorable to the source. Just human nature really, it takes a lot to step back from that and risk losing future work on the basis of providing and answer that the client wont like, but which you know to be accurate. But this is the sphere of thinking that you have to operate in.

The NZIV needs to pull its finger out and start being effective instead of a toothless regulator. Otherwise they will find themselves to be redundant before they know it.

Just another crack at getting rid of private enterprise. Time the banks went back to being banks, I for one get sick of trying to be sold Insurance and anything else they think has a dollor in it.

Why don't they just provide a list of approved valuers they will accept and get rid of the "shonky" ones only?

Crack at getting rid of private enterprise.....when that enterprise includes self regulation and corruption that has significant results....Death to that enterprise.

If Private enterprise can not operate in an ethical manor...and the 'parent body' that is MEANT to monitor it doesnt do its job, just what do u suggest should then be done.

Its easy to stand back be holyer than thou and critise what do u suggest?  carry on with the fraud and pretend nothing is happening.....or a 'reform, where everone ducks for cover, only to re emerge doinfg thew same thing when the dust settles?