corporate culture

'Providing a service to customers was relegated to second place'
5 Feb 19, 8:04am
Gareth Vaughan
29 comments
Aussie Royal Commission's final report lashes sales incentives & ex-BNZ boss Andrew Thorburn, brings bad news for mortgage brokers
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'Insurers did not know enough about what issues may exist in their business'
29 Jan 19, 1:05pm
admin
1 comment
The FMA & RBNZ detail remediation & poor conduct examples found in their review of life insurers' conduct and culture
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Credit card providers should 'charge fees that are fair and reasonable'
17 Dec 18, 5:00am
Gareth Vaughan
14 comments
Credit card users should take advantage of low-interest cards, balance-transfer deals & interest-free periods, Commerce & Consumer Affairs Minister Kris Faafoi says
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'Risk of the credit squeeze turning into a credit crunch is real & rising'
7 Dec 18, 12:07pm
Gareth Vaughan
Aussie Royal Commission tipped to recommend remuneration overhaul as FMA gives views on how banks should pay mobile mortgage mangers & mortgage brokers in NZ
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Govt mulling 'fundamental change' to the bank-customer relationship
7 Nov 18, 3:24pm
Gareth Vaughan
8 comments
Government's suggestion of establishing a legal duty for banks to consider customers' long-term outcomes would be a shift to a fiduciary duty of care from buyer beware
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The RBNZ must also go above and beyond its minimum requirements
6 Nov 18, 5:12pm
Gareth Vaughan
5 comments
In the wake of the bank conduct & culture review, Gareth Vaughan argues more sunlight is needed on the RBNZ's DIY regulatory regime
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Regulators call for top-down overhaul of the way bank staff are paid
5 Nov 18, 2:02pm
Jenée Tibshraeny
4 comments
RBNZ and FMA: Banks need to revise their sales incentive structures 'through all layers of management'
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The who, what, when, where and why of the FMA & RBNZ bank report
5 Nov 18, 2:01pm
Gareth Vaughan
1 comment
What was in and what was out of the FMA & RBNZ's bank conduct and culture report and why
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'The power to make changes rests with the banks'
5 Nov 18, 2:00pm
Gareth Vaughan
6 comments
FMA & RBNZ report highlights several ways government could address regulatory gaps to incentivise banks to develop & maintain appropriate management of conduct risk
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Regulators tell NZ banks to pull their socks up
5 Nov 18, 2:00pm
Gareth Vaughan
30 comments
FMA & RBNZ report concludes bank conduct & culture problems not widespread in NZ, but highlights a culture of banks acting in their own, not customers', interests
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Hisco expects 'work list of things' from FMA & RBNZ review
1 Nov 18, 11:53am
Gareth Vaughan
ANZ NZ CEO David Hisco eyes growth opportunities for the to be retained UDC, expects work list of things to do from FMA & RBNZ report on bank conduct & culture
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Big banks on a hiding to nothing over the next week
30 Oct 18, 4:46pm
Gareth Vaughan
Could it be that NZ's big 4 banks have all posted annual profit of at least $1 billion just as the FMA & RBNZ's report on their conduct & culture is released?
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Will there be any fireworks in the FMA & RBNZ's banking report?
30 Oct 18, 6:30am
Gareth Vaughan
2 comments
Five things to look for in the Financial Markets Authority and Reserve Bank report on New Zealand banks' conduct and culture
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Customer claiming no income or assets set off alarm bells
25 Oct 18, 12:51pm
Gareth Vaughan
'Courageous' Danske Bank whistle-blower deserves thanks from governments concerned about fraud and corruption, his lawyers say
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FMA & RBNZ banking probe report due early November
18 Oct 18, 11:25am
Gareth Vaughan
14 comments
FMA's Rob Everett says banking probe considering any gaps in retail banking services framework that could undermine conduct supervision or regulation
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RBNZ seeking ideas on bank conduct metrics for its Dashboard
7 Oct 18, 7:02am
Gareth Vaughan
20 comments
Head of prudential supervision & self proclaimed arborist Toby Fiennes says RBNZ may add bank conduct metrics & individual bank stress test results to its Dashboard
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Commerce Commission gets its oar in
29 Jun 18, 10:58am
Gareth Vaughan
The Commerce Commission details its role in the FMA & RBNZ led probe into the conduct & culture of banks and life insurers
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This week's guest Top 10
2 Jun 17, 10:02am
Guest
7 comments
Simpson Grierson's Caroline Ferguson on how learning, unlearning and relearning is the way of the future; the upside of shared work spaces; the interaction between law and AI; the rise of freelancers and more
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FIRST Union urges big banks to put customers ahead of sales
27 Apr 17, 10:47am
Gareth Vaughan
Bank workers union offers to work alongside ANZ NZ, ASB, BNZ & Westpac NZ to implement culture change to a customer service first approach from a sales first approach in retail banking
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Amanda's Take Five for Monday
18 Feb 13, 9:26am
Amanda Morrall
18 comments
$650 billion under-insurance gap; Finance the world you want; The anti-Jones; Late savings bloomers; It's a family affair
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