Karen Stevens
Insurance & Financial Services Ombudsman Scheme sees 25% increase in insurance complaints and enquiries as it accepts a record number of disputes
Insurance & Financial Services Ombudsman Scheme sees 25% increase in insurance complaints and enquiries as it accepts a record number of disputes
Business needs risk cover for pandemics, but insurers have revealed their fine print exclusions denying most cover. There is 'market failure' for cover at a reasonable cost. Is it the taxpayer who needs to cover these risks?
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Business needs risk cover for pandemics, but insurers have revealed their fine print exclusions denying most cover. There is 'market failure' for cover at a reasonable cost. Is it the taxpayer who needs to cover these risks?
Travel insurers face risks and pressures that may mean travelers won't be able to buy travel coverage for a reasonable price in future, creating a Catch-22 for the travel industry generally. Should the taxpayer underwrite the risks?
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Travel insurers face risks and pressures that may mean travelers won't be able to buy travel coverage for a reasonable price in future, creating a Catch-22 for the travel industry generally. Should the taxpayer underwrite the risks?
Tower gets ahead of regulatory curve by committing to taking a more consumer-friendly approach towards disclosure; IAG begs the Government not to make it go this far
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Tower gets ahead of regulatory curve by committing to taking a more consumer-friendly approach towards disclosure; IAG begs the Government not to make it go this far
A 'principles-based' approach towards regulating conduct and culture may sound flaky but it's the best option, say lawyer, ombudsman and consultant
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A 'principles-based' approach towards regulating conduct and culture may sound flaky but it's the best option, say lawyer, ombudsman and consultant
Questions raised over NZ's financial services consumer dispute resolution model with the four competing schemes incentivised to sell themselves to the industry
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Questions raised over NZ's financial services consumer dispute resolution model with the four competing schemes incentivised to sell themselves to the industry
Insurance and Financial Services Ombudsman advises those hit by the storm to take photos of damage and contact their insurers before cleaning up
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Insurance and Financial Services Ombudsman advises those hit by the storm to take photos of damage and contact their insurers before cleaning up
Government commits to reviewing archaic laws criticised for putting consumers on the back foot when dealing with insurers
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Government commits to reviewing archaic laws criticised for putting consumers on the back foot when dealing with insurers
Lawyer concerned insurers' archaic practice of good faith risks seeing society take a backwards step when it comes to mental health awareness
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Lawyer concerned insurers' archaic practice of good faith risks seeing society take a backwards step when it comes to mental health awareness
Commerce and Consumer Affairs Minister Jacqui Dean 'not in a position' to say whether claims handling will be included in big insurance regulation reforms planned for next year
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Commerce and Consumer Affairs Minister Jacqui Dean 'not in a position' to say whether claims handling will be included in big insurance regulation reforms planned for next year
Commerce and Consumer Affairs Minister commits to a 'significant package of insurance contract law reform in 2018'; Admits archaic disclosure rules are divisive
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Commerce and Consumer Affairs Minister commits to a 'significant package of insurance contract law reform in 2018'; Admits archaic disclosure rules are divisive
Treasury voices anxiety over the way CERA is handing over the management of Christchurch's major rebuild projects to other entities
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Treasury voices anxiety over the way CERA is handing over the management of Christchurch's major rebuild projects to other entities
IAG trumps Vero in the comprehensive car insurance department, providing more up to date policies for less; study reveals how your car insurer may leave you hanging if you're liable for injuring someone in an accident
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IAG trumps Vero in the comprehensive car insurance department, providing more up to date policies for less; study reveals how your car insurer may leave you hanging if you're liable for injuring someone in an accident
Seven things you can do to ensure your insurer has your back during the festive season
Canterbury earthquake insurance lessons yet to be put into practice, as people continue to be stumped by their insurers
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Canterbury earthquake insurance lessons yet to be put into practice, as people continue to be stumped by their insurers