Deborah Battell

3rd Aug 15, 11:02am
Outgoing Banking Ombudsman says banks should 'better serve & protect those who technology is leaving behind'
Outgoing Banking Ombudsman says banks should 'better serve & protect those who technology is leaving behind'
3rd Aug 15, 11:02am
30th May 15, 7:02am
Reverse mortgages, or equity release loans; Socially responsible finance for senior citizens, or risky for borrowers and their bank lenders?
Reverse mortgages, or equity release loans; Socially responsible finance for senior citizens, or risky for borrowers and their bank lenders?
30th May 15, 7:02am
12th Feb 15, 5:34pm
Banks toughening rules around making early withdrawals from term deposits
Banks toughening rules around making early withdrawals from term deposits
12th Feb 15, 5:34pm
20th Jan 15, 6:00am
What happened while we were away: ASB coughs up; Deflation seen; Gong for RBNZ; Trade Me buys into Harmoney and more
What happened while we were away: ASB coughs up; Deflation seen; Gong for RBNZ; Trade Me buys into Harmoney and more
20th Jan 15, 6:00am
20th Oct 14, 5:00am
NZ Bankers' Association says Government run public awareness campaign on AML would be useful
NZ Bankers' Association says Government run public awareness campaign on AML would be useful
20th Oct 14, 5:00am
16th Oct 14, 8:15am
Banking Ombudsman sees big rise in AML, KiwiSaver cases as annual payouts to bank customers drop 40%
Banking Ombudsman sees big rise in AML, KiwiSaver cases as annual payouts to bank customers drop 40%
16th Oct 14, 8:15am
8th Sep 14, 5:00am
Banking Ombudsman calls for special treatment for payday lending and loan sharking in Responsible Lending Code
Banking Ombudsman calls for special treatment for payday lending and loan sharking in Responsible Lending Code
8th Sep 14, 5:00am
27th Aug 14, 11:46am
Banking Ombudsman warns investors to check with their bank before selling properties to release capital
Banking Ombudsman warns investors to check with their bank before selling properties to release capital
27th Aug 14, 11:46am
1st May 14, 4:30pm
Impact from anti-money laundering legislation, bank fees class action, and RBNZ LVR restrictions felt in growth of bank customer complaints
Impact from anti-money laundering legislation, bank fees class action, and RBNZ LVR restrictions felt in growth of bank customer complaints
1st May 14, 4:30pm
17th Apr 14, 4:20pm
Payments NZ mulls making data on the volume of customers changing banks public as ING Direct lobbies for UK type switching system in Australia
Payments NZ mulls making data on the volume of customers changing banks public as ING Direct lobbies for UK type switching system in Australia
17th Apr 14, 4:20pm
11th Feb 14, 4:20pm
Banking Ombudsman says enquiries and complaints rose 10% in first half-year but disputes fell 27%
Banking Ombudsman says enquiries and complaints rose 10% in first half-year but disputes fell 27%
11th Feb 14, 4:20pm
4th Dec 13, 9:21am
Banking Ombudsman reconfirms maximum amounts of money disgruntled bank customers can be awarded, joins interpreting service
Banking Ombudsman reconfirms maximum amounts of money disgruntled bank customers can be awarded, joins interpreting service
4th Dec 13, 9:21am
16th Oct 13, 11:45am
Banking Ombudsman annual report shows big jump in enquiries from Kiwibank customers, ANZ resolving all merger related queries internally
Banking Ombudsman annual report shows big jump in enquiries from Kiwibank customers, ANZ resolving all merger related queries internally
16th Oct 13, 11:45am
2nd Oct 13, 9:54am
Banking Ombudsman expects an increase in disputes between banks and their customers as LVR restrictions begin
Banking Ombudsman expects an increase in disputes between banks and their customers as LVR restrictions begin
2nd Oct 13, 9:54am
2nd Sep 13, 9:31am
Banking Ombudsman issues guide on guaranteeing another person's debt
Banking Ombudsman issues guide on guaranteeing another person's debt
2nd Sep 13, 9:31am
1st Jul 13, 9:43am
NZ's anti-money laundering laws now in effect with banks expected to pry more into customer identity and account activity
NZ's anti-money laundering laws now in effect with banks expected to pry more into customer identity and account activity
1st Jul 13, 9:43am
6th Jun 13, 4:05pm
Banking Ombudsman says enquiries about banks up 14% in 1st nine months of year
Banking Ombudsman says enquiries about banks up 14% in 1st nine months of year
6th Jun 13, 4:05pm
8th Nov 12, 4:38pm
Banking Ombudsman tells customers to do their homework, banks to be better teachers as complaints remain at historical highs
Banking Ombudsman tells customers to do their homework, banks to be better teachers as complaints remain at historical highs
8th Nov 12, 4:38pm
16th Oct 12, 4:23pm
Banking Ombudsman turning attention to internet and mobile banking as overseas evidence shows rising complaint levels in new banking areas
Banking Ombudsman turning attention to internet and mobile banking as overseas evidence shows rising complaint levels in new banking areas
16th Oct 12, 4:23pm
16th Oct 12, 4:14pm
Fed Farmers says farmers must take personal responsibility over bank deals gone sour; Banking Ombudsman says heavily indebted farmers reluctant to make waves with their banks
Fed Farmers says farmers must take personal responsibility over bank deals gone sour; Banking Ombudsman says heavily indebted farmers reluctant to make waves with their banks
16th Oct 12, 4:14pm

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