Deborah Battell
Outgoing Banking Ombudsman says banks should 'better serve & protect those who technology is leaving behind'
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Outgoing Banking Ombudsman says banks should 'better serve & protect those who technology is leaving behind'
Reverse mortgages, or equity release loans; Socially responsible finance for senior citizens, or risky for borrowers and their bank lenders?
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Reverse mortgages, or equity release loans; Socially responsible finance for senior citizens, or risky for borrowers and their bank lenders?
Banks toughening rules around making early withdrawals from term deposits
What happened while we were away: ASB coughs up; Deflation seen; Gong for RBNZ; Trade Me buys into Harmoney and more
What happened while we were away: ASB coughs up; Deflation seen; Gong for RBNZ; Trade Me buys into Harmoney and more
NZ Bankers' Association says Government run public awareness campaign on AML would be useful
Banking Ombudsman sees big rise in AML, KiwiSaver cases as annual payouts to bank customers drop 40%
Banking Ombudsman sees big rise in AML, KiwiSaver cases as annual payouts to bank customers drop 40%
Banking Ombudsman calls for special treatment for payday lending and loan sharking in Responsible Lending Code
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Banking Ombudsman calls for special treatment for payday lending and loan sharking in Responsible Lending Code
Banking Ombudsman warns investors to check with their bank before selling properties to release capital
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Banking Ombudsman warns investors to check with their bank before selling properties to release capital
Impact from anti-money laundering legislation, bank fees class action, and RBNZ LVR restrictions felt in growth of bank customer complaints
Impact from anti-money laundering legislation, bank fees class action, and RBNZ LVR restrictions felt in growth of bank customer complaints
Payments NZ mulls making data on the volume of customers changing banks public as ING Direct lobbies for UK type switching system in Australia
Payments NZ mulls making data on the volume of customers changing banks public as ING Direct lobbies for UK type switching system in Australia
Banking Ombudsman says enquiries and complaints rose 10% in first half-year but disputes fell 27%
Banking Ombudsman says enquiries and complaints rose 10% in first half-year but disputes fell 27%
Banking Ombudsman reconfirms maximum amounts of money disgruntled bank customers can be awarded, joins interpreting service
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Banking Ombudsman reconfirms maximum amounts of money disgruntled bank customers can be awarded, joins interpreting service
Banking Ombudsman annual report shows big jump in enquiries from Kiwibank customers, ANZ resolving all merger related queries internally
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Banking Ombudsman annual report shows big jump in enquiries from Kiwibank customers, ANZ resolving all merger related queries internally
Banking Ombudsman expects an increase in disputes between banks and their customers as LVR restrictions begin
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Banking Ombudsman expects an increase in disputes between banks and their customers as LVR restrictions begin
Banking Ombudsman issues guide on guaranteeing another person's debt