bank customers
Bank terms and conditions are where it is most obvious that your deal with them is not an equal balanced arrangement, even if it is in plain language
25th Sep 18, 3:34pm
38
Bank terms and conditions are where it is most obvious that your deal with them is not an equal balanced arrangement, even if it is in plain language
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
27th Jul 18, 4:04pm
Work underway to boost Banking Ombudsman oversight of banks' internal dispute resolution processes as Westpac looks for lessons
BNZ service loss, blamed on parent NAB, raises questions about its implementation of RBNZ's outsourcing policy & closely follows RBNZ stating foreign controlled banks must acknowledge they are operating in NZ & the responsibilities this implies
28th May 18, 10:40am
11
BNZ service loss, blamed on parent NAB, raises questions about its implementation of RBNZ's outsourcing policy & closely follows RBNZ stating foreign controlled banks must acknowledge they are operating in NZ & the responsibilities this implies
In light of John Key's appointment to ANZ NZ's board, Gareth Vaughan outlines why he doesn't believe politicians should be on big company boards, but can see Key's appeal to ANZ's masters
21st Oct 17, 7:56am
33
In light of John Key's appointment to ANZ NZ's board, Gareth Vaughan outlines why he doesn't believe politicians should be on big company boards, but can see Key's appeal to ANZ's masters
Banking Ombudsman cases involving Kiwibank and Heartland Bank surge as cases featuring the 4 Australian owned banks drop
19th Oct 17, 5:02am
Banking Ombudsman cases involving Kiwibank and Heartland Bank surge as cases featuring the 4 Australian owned banks drop
The banking industry is seeking the public's views on its proposed new, dramatically thinned down, Code of Banking Practice. But is the new Code too vague?
21st Jun 17, 5:02am
10
The banking industry is seeking the public's views on its proposed new, dramatically thinned down, Code of Banking Practice. But is the new Code too vague?
Fair Play on Fees & Kiwibank quietly settle fees dispute following ANZ settlement. BNZ, Westpac cases 'still before the court'
20th Mar 17, 11:59am
4
Fair Play on Fees & Kiwibank quietly settle fees dispute following ANZ settlement. BNZ, Westpac cases 'still before the court'
Alan Shields on why 18 to 34 year-olds & digital engagement are so important to banks
21st Jan 16, 5:02am
5
Alan Shields on why 18 to 34 year-olds & digital engagement are so important to banks
Impact from anti-money laundering legislation, bank fees class action, and RBNZ LVR restrictions felt in growth of bank customer complaints
1st May 14, 4:30pm
Impact from anti-money laundering legislation, bank fees class action, and RBNZ LVR restrictions felt in growth of bank customer complaints
Banking Ombudsman says enquiries and complaints rose 10% in first half-year but disputes fell 27%
11th Feb 14, 4:20pm
Banking Ombudsman says enquiries and complaints rose 10% in first half-year but disputes fell 27%
Australian class action court ruling 'very favourable development for NZ banks factually'
7th Feb 14, 4:10pm
Australian class action court ruling 'very favourable development for NZ banks factually'
Opinion: NZ's big four banks increased their combined annual profit by NZ$335 mln meaning it's still a good time to haggle with your bank
8th Nov 12, 4:50pm
8
Opinion: NZ's big four banks increased their combined annual profit by NZ$335 mln meaning it's still a good time to haggle with your bank
New Zealanders are more loyal to banks than Australians, Westpac NZ CEO Peter Clare says
6th Nov 12, 4:30pm
2
New Zealanders are more loyal to banks than Australians, Westpac NZ CEO Peter Clare says
Opinion: D-day for NZ's financial industry
12th Jan 09, 10:29am
Opinion: D-day for NZ's financial industry