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Gareth Vaughan details ANZ New Zealand's long list of faux pas from its annus horribilis and suggests a show of contrition from the bank's top brass would be a welcome step

Gareth Vaughan details ANZ New Zealand's long list of faux pas from its annus horribilis and suggests a show of contrition from the bank's top brass would be a welcome step
Antonia Watson and John Key speak to media about David Hisco's ANZ departure in June.

By Gareth Vaughan

On Thursday October 31, the ANZ Banking Group is due to release its annual financial results. Covering the bank's September financial year, they come towards the end of a calendar year that will go down as an annus horribilis for ANZ New Zealand.

There's a lengthy list of issues that got ANZ NZ in the news this year that it would have preferred hadn't got a public airing. Given the extensive list detailed below, and some of the poor conduct involved, a show of public remorse and/or contrition from the country's biggest bank would be welcome on Thursday.

The Reserve Bank revoked ANZ NZ’s accreditation to model its own capital requirements for operational risk, citing a persistent failure in both controls and ANZ NZ's director attestation process dating back five years.

The Reserve Bank had ANZ NZ increase its risk weighted assets by more than $10 billion after reviewing its capital adequacy on farm lending and residential mortgage lending. Combined with the revoked accreditation noted above, the two Reserve Bank moves lifted ANZ NZ's minimum regulatory capital requirement by more than $1 billion. For some years ANZ NZ had appeared to be holding lower capital against housing and rural lending than its major rivals, baffling some of those rivals. Against the backdrop of its most extensive review of banks' regulatory capital requirements ever, the Reserve Bank acted on this.

David Hisco, ANZ NZ's CEO since 2010, went on extended sick leave in late May. This was followed in June by news Hisco was leaving the bank. At a curious press conference chairman John Key said Hisco was leaving by mutual agreement, after his expensing to the bank of chauffeur driven cars for personal use and wine storage dating back nine years, costing about $50,000, had come to light.

Subsequently a series of Stuff stories by journalist Kate MacNamara detailed Hisco's broader expenses over his tenure as ANZ NZ CEO, a dubious house purchase by Hisco's wife from ANZ, with the house apparently lumping ANZ with a maintenance bill of more than $100,000 a year, topped off by suggestions ANZ staff tried to blow the whistle on Hisco's expenses as long ago as 2014.

The Financial Markets Authority (FMA) said the sale of the house to Hisco's wife should have been disclosed as a related party transaction in ANZ NZ's 2017 financial statements, and required the bank to issue a corrective statement on its 2017 financial statements. ANZ said it disagreed, considering the transaction not to be material information on the basis that its disclosure couldn't influence the economic decisions of the users of financial statements.

The revelation ANZ NZ fought the FMA through the courts for three years to prevent it being named as Ross Asset Management's bank, and to thwart potential legal action for its role as bank to the Ponzi scheme.

There was also a Stuff report citing an ex-ANZ NZ manager claiming staff were sacked for deleting email addresses from customer files because they didn't want to get bad feedback about their service. ANZ NZ said seven staff lost their jobs over this issue.

An ANZ NZ employee reportedly describing bonus bonds' fees as "the biggest ongoing financial services rort in New Zealand."

ANZ's self righteous and threatening response to the Reserve Bank's proposals to increase bank regulatory capital requirements. The ANZ Banking Group said capital increases of the magnitude proposed by the Reserve Bank would see it "review and reconsider" the size, nature and operations of its NZ business. Additionally Group CEO Shayne Elliott, a New Zealander, said the Reserve Bank's capital proposals would come at a cost, which ANZ can't expect its shareholders to "unreasonably subsidise." In September ANZ NZ said it received more than 10 unsolicited approaches from overseas funds interested in its rural loan portfolio over a six month period but had decided not to sell.

Doing very well out of New Zealand, thank you very much

Over the past decade ANZ has done very well out of NZ, thank you very much. Having bought the National Bank from Lloyds TSB for almost $5.5 billion in 2003, ANZ NZ today generates a quarter of ANZ Group earnings. ANZ's financial performance in NZ really stepped up after the ANZ and National banks were merged onto one IT platform and the National Bank brand was dumped in 2012. Alongside these moves a simplification programme culled dozens of products.

Thus when the ANZ Group's annual results were released a year ago Elliott was able to boast; "Eight years in on the New Zealand story, today we run the bank for less cost than we used to in 2010, we make more revenue, have more customers, have more brand engagement, higher employee engagement, and better returns for shareholders." As I reported earlier this year, between 2009 and 2018 ANZ NZ made net profit after tax of $13.573 billion and paid dividends of $14.638 billion, although some of the dividend payments were offset by share issues.

On May 1 ANZ NZ reported its half-year financial results with net profit after tax for the six months to March 31 of $929 million, down $35 million year-on-year. The bank is likely to deliver a solid annual result on Thursday after annual profit last year surged $206 million, or 12%, to a record high of $1.986 billion.

In last year's results ANZ NZ said it has a financial relationship with about one in two New Zealanders, being people who have or use at least one of its products. That's about 2.45 million people. Against the backdrop of its annus horribilis, ANZ NZ has anecdotally been losing some customers. It will be interesting to see whether this is acknowledged in its annual results.

The results will be fronted by acting CEO Antonia Watson. Acting CEO since Hisco went on sick leave at the end of May, Watson stepped up from her role as managing director of retail and business banking. Prior to that she was ANZ NZ's chief financial officer from 2012 to 2017, and financial controller from 2009 to 2012.

At the June press conference Key effectively endorsed Watson as Hisco's permanent successor, saying he hoped she would apply for the job. However it has subsequently emerged that Watson was a director of Arawata Assets, the ANZ controlled company that sold the house to Hisco's wife. This may harm her prospects of succeeding Hisco on a permanent basis. ANZ NZ has said it expects to appoint a permanent successor to Hisco by year's end.

At the coalface of a regulatory capital squeeze

ANZ NZ and its Australian parent are at the coalface of a capital squeeze from both the Reserve Bank of NZ and the Australian Prudential Regulation Authority (APRA). That's because the other big three Australian banks' Kiwi subsidiaries only provide about 10% of group earnings.

ANZ has estimated the RBNZ's proposals would see ANZ NZ requiring between NZ$6 billion and NZ$8 billion of new capital over the proposed five year transition period. Meanwhile, it suggests APRA's plans to change the capital treatment by Aussie banks of their investments in overseas subsidiaries could potentially reduce its capital by about A$2.5 billion. However, ANZ says after unspecified management action is taken into account, the net capital impact could be minimal.

To tackle the regulatory capital imposts banking analysts have suggested ANZ could reposition capital into smaller subsidiaries, write NZ institutional loans in Australia or via its NZ branch, shrink its balance sheet, "reprice" loans and deposits, or even divest or scale down NZ operations. 

Aside from the threat to scale down NZ operations, ANZ has not commented on the other scenarios touted by analysts. Nor has there been any acknowledgement that another option is accepting its halcyon days in NZ are over, and it and its shareholders will have to settle for good instead of excellent returns from NZ in the future.

It's probably too much to expect this sort of acknowledgement from ANZ, or any of the other Australian owned banks that dominate NZ banking, at least until the final Reserve Bank capital decisions are revealed in early December. But expressing some contrition on Thursday for the poor conduct and problems that have bedevilled the bank this year would mark a refreshing change for ANZ NZ. 

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... I can understand why the Jolly Kid looks so morose in the photo ... Antonia Watson doesn't have a ponytail ....

Sir Tugger !

In the psychologists' tool-box for the names of kinky proclivities it's called ponytailophilia.

It's probably too much to expect this sort of acknowledgement from ANZ, or any of the other Australian owned banks that dominate NZ banking, at least until the final Reserve Bank capital decisions are revealed in early December. But expressing some contrition on Thursday for the poor conduct and problems that have bedevilled the bank this year would mark a refreshing change for ANZ NZ

Even a grovelling apology would not soothe the privations endured by those who thought their bank savings, which are in fact nothing more than at risk, under rewarded, unsecured bank liabilities, would deliver an income that defrays the savage increase in forward consumer liability costs.

Reminds me of Telecom, which exploited the customers and abused their monopoly position; all aid and abated by Roderick Dean. A yes man, who got his brownie points from taking the same approach at the commerce commission. Another one of these people with a dubious Sir distinction; or should I say get out of jail free card.

ANZ definitely has some anus horibilis floating around their board rooms

We got to be ANZ involuntarily via NBNZ. We have no complaint about frontline staff, telephone or branch service. Our account structure is good and not costly. On that basis we would endorse this bank.But obviously in the upper echelons of the executive the culture is akin to Hamlet’s opinion of Denmark. Unfortunately those working at that level, don’t appear to be accountable to anyone at all. Certainly not, the customers, junior staff or even shareholders.Perhaps not even the directors but then more likely, they are part of the circle anyway. Unfortunately, as well, don’t think for one moment that this corporate modus operandu, is unique.

Yes i agree.

Saying Hisco was on Sick Leave was straight out lie, he was clearly suspended.

The sale of the house to his wife is akin to what was happening with brown paper bags and boats "turning up" in the NRL a few years back


Contrition and John Key... an oxymoron.

"Look, at the end of the day, I think most New Zealanders..."

nu zulundas

An apology. Just words. It would not be sincere. What they need is for the reserve bank to replace their words with action.

Smile and wave..then head to Hawaii via China. Why anyone in NZ banks with this crowd stumps me?

My aged mother has a small fortune tied up in the ANZ and I have a somewhat lesser amount; I would like one of the parties in the 2020 election build-up to tell us that they will nationalise the ANZ at the first sign of trouble: I would then certainly vote for them.

No mea culpa from ANZ expected.
Key may however give up the Chairmanship of the NZ operations, retaining his Directorship in the Aussie board.

Mike Smith spent the best part of a decade destroying shareholder value ("Super Regional Strategy") and never appologised for it. Why might ANZ Bank now care any more about more recent executive indulgences?


Yes indeed. Behaviour at the bottom of the food chain is hardly ideal, but as this article explains, behaviour at the top end is hardly any better. And yet, these are exactly the same two groups who get the most out of a democractic capitalist society. If you're anywhere outside those two 10%'s you're paying for both of them.